Referral Coordinator - TexPTS

Confluent Health; Texas; Remote; USD 10,000 - 60,000; Full time

Job summary

Confluent Health is seeking a Referral Coordinator to manage incoming calls and referrals, ensuring exceptional customer service and accurate scheduling. This full-time remote position requires local candidates for initial in-person training in San Antonio, TX. Join a recognized leader in physical therapy and enjoy generous benefits.

Benefits

Generous Paid Time Off

Industry-leading Medical, Dental, Vision insurances

401(k) Employer Matching

Family Building and Parental Benefits

Qualifications

• High School Diploma/GED required.
• Basic office and customer service skills.
• Verbal and written communication skills.

Responsibilities

• Manage incoming call phone queue and referrals.
• Deliver exceptional customer service.
• Schedule patient appointments accurately.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma/GED

Job description

Overview

“TexPTS truly listens to its employees and also provides us autonomy rather than being a puppet on a string. I took this job not entirely knowing what I was getting into, and it’s been the best career move I’ve ever made.” - Jordan Mazick PT, DPT, OCS

Referral Coordinator

Job Type: Full Time - Remote

*This position is remote but requires in-person training for the first 30 days (candidates must be local to San Antonio, TX) and occasional in-office presence as needed or at the supervisor's discretion.

Salary: $16.00-17.50 / Hr

Clinic Location: 7505 N Loop 1604 E. Live Oak TX 78233

Hours: Monday-Thursday 7:00am-7:00pm (8-hour shifts) and Friday 7:00am-4:00pm

How TexPTS and Confluent Health Support You:

• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

*Part-time and PRN employees are only eligible to participate in the 401(k) benefit.

Responsibilities

You’ll Achieve Success By:

• Operating as the first point of contact for the company in a call center-adjacent role, managing incoming call phone queue.
• Managing a high volume of incoming referrals and handling consecutive calls efficiently.
• Delivering exceptional customer service with strong attention to detail.
• Scheduling patient appointments accurately and promptly.
• Performing data entry with precision.
• Communicating with patients and physicians over the phone to address inquiries and needs.
• Collaborating with various team members at Texas Physical Therapy Specialists to ensure patient and customer requests are addressed effectively and in a timely manner.

Qualifications

• High School Diploma/GED required
• Basic office and customer service skills
• Verbal and written communication skills; ability to clearly communicate with others
• Full Time Availability required
• Local to San Antonio TX, and able to attend the 30 days in-person training
• Previous experience in a similar role required (Medical front desk, Medical admin)

Who We Are:

For 20 years, Texas Physical Therapy Specialists (TexPTS) has been helping people return to their work, life, and play without pain. We are recognized leaders in orthopedic and sports physical therapy, with the highest number of Board Certified Specialists in the field. As part of the Confluent Health family, we’re committed to empowering the next generation of physical therapists.

TexPTS is a member of the Confluent Health family of physical and occupational therapy companies. Together, we are transforming healthcare by strengthening private practices and developing highly effective clinicians across the country.

Voted “Best Places to Work” 2023, 2024 & 2025! 4+ star employer as rated on Glassdoor!

• Use the link to see what our team members are saying!
  https://www.glassdoor.com/Overview/Working-at-Texas-Physical-Therapy-Specialists-EI_IE785278.11,45.htm

Confluent Health and Texas Physical Therapy Specialists provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Confluent Health and TexPTS comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.