Referral Coordinator

ATI Physical Therapy, Inc.; City of Pewaukee (WI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

ATI Physical Therapy is seeking a Referral Coordinator to manage inbound and outbound patient referrals, verify insurance requirements, and schedule appointments at the Pewaukee site. The hybrid role combines on-site training with remote work in scheduling and documentation within the EHR.

You will liaise between providers, patients, and clinics, ensuring timely and accurate coordination of care while maintaining detailed records and logs.

Qualifications

• High School diploma or equivalent.
• 2 years of experience in a healthcare, medical office, or scheduling environment.
• 1 year working knowledge of insurance verification, authorizations, and referral processes.

Responsibilities

• Process all new physical therapy referrals and physician scripts, confirming diagnosis, treatment recommendations, and required documentation.
• Communicate with patients regarding referral status, insurance details, and upcoming physical therapy appointments.
• Schedule initial evaluations and work with Office Specialist and other office staff to ensure appropriate therapist assignment and appointment availability.
• Track referral progress and follow up on outstanding or incomplete referrals.
• Maintain accurate referral records, scanned documents, and communication logs within the EHR.

Skills

Communication

Organizational skills

EHR proficiency

Data entry accuracy

Time management

Education

High School diploma or equivalent

Tools

EPIC

NextGen

Microsoft Office

Job description

Overview

As a Referral Coordinator, you will be responsible for managing all incoming and outgoing patient referrals to ensure timely, accurate, and efficient coordination of care at the ATI Physical Therapy client site.

This role supports both clinical teams and patients by verifying insurance requirements, scheduling appointments with internal providers, and maintaining documentation within the Electronic Health Records (EHR) systems. The Referral Coordinator serves as a key communication link between providers, patients, and therapy clinics.

This is a hybrid position that requires on-site training and staff meetings.

Responsibilities

• Process all new physical therapy referrals and physician scripts, confirming diagnosis, treatment recommendations, and required documentation.
• Communicate with patients regarding referral status, insurance details, and upcoming physical therapy appointments.
• Schedule initial evaluations and work with Office Specialist and other office staff to ensure appropriate therapist assignment and appointment availability.
• Track referral progress and follow up on outstanding or incomplete referrals.
• Maintain accurate referral records, scanned documents, and communication logs within the EHR.

Qualifications

Minimum Education

• High School diploma or equivalent

Minimum Experience

• 2 years of experience in a healthcare, medical office, or scheduling environment.
• 1 year working knowledge of insurance verification, authorizations, and referral processes.

Preferred

• 1 year experience with PT referrals, physician scripts, and insurance authorization processes.
• 1 year experience with therapy-related authorizations and Medicare/commercial insurance rules.
• Knowledge of medical terminology.
• Familiar with healthcare information systems such as EPIC, NextGen, etc.

Knowledge Skills And Abilities

• Strong communication skills with the ability to support both patients and clinical staff.
• Excellent organizational skills with the ability to manage multiple referrals and deadlines.
• Proficiency with electronic health records and Microsoft Office Suite.
• High accuracy in data entry, documentation, and recordkeeping.
• Time management and prioritization with competing referral deadlines.

Virtual Employee?

Hybrid

Location/Org Data : Dept Number

1022

Software Powered by ICIMS

ReqID

2026-31986

Job Locations

US-WI-Pewaukee

Job Category

Outpatient Rehab - Multi-Site Scheduling Coordinator

Pay Class

Full Time