MSA Referral Coordinator

ATI Physical Therapy, Inc.; United States; Hybrid; USD 42,000 - 62,000; Full time

Job summary

ATI Physical Therapy, Inc. is seeking a Referral Coordinator to manage incoming and outgoing patient referrals, verify insurance requirements, and schedule appointments with internal providers.

You will maintain documentation in the EHR, serve as a liaison between clinicians, patients, and clinics, and participate in hybrid on-site training and staff meetings to ensure coordinated care.

Qualifications

• High School diploma or equivalent required.
• 2 years in healthcare, medical office, or scheduling environment.
• 1 year of insurance verification, authorizations, and referral processes preferred.

Responsibilities

• Process new referrals and physician scripts, confirm diagnosis and documentation.
• Communicate referral status, insurance details, and appointment information to patients.
• Schedule initial evaluations and ensure therapist assignment and appointment availability.
• Track referral progress and follow up on incomplete referrals.
• Maintain accurate referral records and logs in the EHR.

Skills

Communication

Organization

Data entry accuracy

Patient coordination

Education

High School diploma

Tools

EPIC

NextGen

Microsoft Office

Job description

Overview

As a Referral Coordinator, you will be responsible for managing all incoming and outgoing patient referrals to ensure timely, accurate, and efficient coordination of care at the ATI Physical Therapy client site.

This role supports both clinical teams and patients by verifying insurance requirements, scheduling appointments with internal providers, and maintaining documentation within the Electronic Health Records (EHR) systems. The Referral Coordinator serves as a key communication link between providers, patients, and therapy clinics.

This is a hybrid position that requires on-site training and staff meetings.

Responsibilities

• Process all new physical therapy referrals and physician scripts, confirming diagnosis, treatment recommendations, and required documentation.
• Communicate with patients regarding referral status, insurance details, and upcoming physical therapy appointments.
• Schedule initial evaluations and work with Office Specialist and other office staff to ensure appropriate therapist assignment and appointment availability.
• Track referral progress and follow up on outstanding or incomplete referrals.
• Maintain accurate referral records, scanned documents, and communication logs within the EHR.

Qualifications

Minimum Education Required:

• High School diploma or equivalent

Minimum Experience Required:

• 2 years of experience in a healthcare, medical office, or scheduling environment.
• 1 year working knowledge of insurance verification, authorizations, and referral processes.

Preferred:

• 1 year experience with PT referrals, physician scripts, and insurance authorization processes.
• 1 year experience with therapy-related authorizations and Medicare/commercial insurance rules.
• Knowledge of medical terminology.
• Familiar with healthcare information systems such as EPIC, NextGen, etc.

Knowledge Skills and Abilities

• Strong communication skills with the ability to support both patients and clinical staff.
• Excellent organizational skills with the ability to manage multiple referrals and deadlines.
• Proficiency with electronic health records and Microsoft Office Suite.
• High accuracy in data entry, documentation, and recordkeeping.
• Time management and prioritization with competing referral deadlines.

Virtual Employee?

Hybrid

Location/Org Data : Dept Number

1022