Referral Coordinator (On-site) (Full-time)

The Villages Health; The Villages (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Referral Coordinator to enhance patient experiences by managing referral services. In this in-person role, you will be pivotal in ensuring smooth processes for patients, utilizing your strong communication and customer service skills. Your responsibilities will include coordinating referrals, maintaining documentation, and liaising with specialists to meet patient needs. Join a dynamic team that values work-life balance and is committed to making a positive impact in the community. If you are passionate about healthcare and customer service, this is a fantastic opportunity for you.

Benefits

Medical, Dental & Vision Insurance

Matching HSA & 401k

PTO & Paid Holidays

Charter School Eligibility

Qualifications

• High school diploma required; associate's degree preferred.
• Proficient in EHR and customer service principles.

Responsibilities

• Coordinate and manage referral services for patients.
• Act as a point of contact for patient inquiries regarding referrals.

Skills

EHR proficiency

Customer service skills

Communication skills

Knowledge of billing practices

Ability to interpret medical charts

Education

High school diploma

Associate’s degree or medical assistant certification

Tools

Computer programs

Job description

PLEASE NOTE: THIS IS AN IN-PERSON POSITION. IT IS NOT REMOTE.

About The Villages Health
The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits
Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event
Please bring your resume and join us:

• Friday, May 16^th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) – RSVP’s are encouraged through Eventbrite at https://bit.ly/4hJjT9u

Responsibilities:
This position is responsible for “Creating Raving Fans” by coordinating, verifying, distributing, and managing all referral services to provide a smooth process for our patients.

Essential Duties and Responsibilities:

• Mastered basic job duties and completed competencies.
• Competent in EHR.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Maintain ongoing tracking and appropriate documentation on referrals.
• Assemble information concerning patient’s clinical background, referral needs, and provide appropriate clinical information to specialist.
• Act as a point of contact for patients with questions and/or concerns related to regards to referrals and authorizations required.
• Review details and expectations about the referral with patients.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis, as requested/required.
• Proficient working in at least one of the following: Referral Consults, Referral Ancillary, Authorizations, Diagnostics, and Non-TVH.
• Ensure referrals are addressed in a timely manner meeting or exceeding department benchmark.
• Other duties as assigned.

Education/Experience Requirements:

• High school diploma. Associate’s degree from a community/junior college preferred or medical assistant certification completion.
• 0-12 months of TVH Experience
• Knowledge of billing practices and clinic policies and procedures.
• Knowledge of coding and clinic operating policies.
• Proficient skills in computer programs.
• Effective communication skills, both verbal and written.
• Strong customer service focus
• Ability to take and follow through with tasks and responsibilities.
• Ability to read and interpret medical charts.
• Ability to examine documents for information necessary for referrals.
• Ability to communicate effectively and work with others.

Salary is commensurate with experience.

Questions?Contact us at [e-mail]