Referral Coordination Specialist - Patient Care

Hometown Health Center; Newport (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Insurance benefits

401(k) plan with match

Growth opportunities

Job summary

Hometown Health Center (HHC) in Newport, ME, is seeking a detail-oriented Referral Specialist to coordinate specialty referrals and ensure continuity of care for patients. The role supports clinical teams and maintains strong relationships with external providers, hospitals, and insurers.

As a Federally Qualified Health Center, HHC delivers medical, dental, and behavioral health services to rural central Maine communities.

Qualifications

• 2+ years in a medical office, with referral coordination preferred.
• Knowledge of medical billing, coding, and insurance processes.
• Strong communication and customer service skills.
• Ability to collect, enter, and report data accurately.
• Familiarity with medical terminology and basic understanding of medical tests.
• Willingness to learn and take on new responsibilities.
• Must comply with HHC’s employee immunization policy.

Responsibilities

• Manage and coordinate all medical referrals through the EHR system.
• Communicate with patients to provide information and build rapport.
• Enter and retrieve data for reporting and documentation purposes.
• Respond to inquiries with professionalism and follow-through.
• Process insurance referrals and maintain records of authorizations.
• Liaise with insurance companies to ensure timely referrals and authorizations.
• Collaborate with internal teams and external partners to support patient care.
• Act as a contact for contracted referral support services.

Skills

Organization

Communication

Telephone skills

Confidentiality

Teamwork

Attention to detail

Adaptability

Education

High school diploma

Medical terminology course

Tools

Electronic Health Record (EHR)

Job description

Hometown Health Center (HHC) in Newport, ME, is seeking a detail-oriented Referral Specialist to coordinate specialty referrals and ensure continuity of care for patients. The role supports clinical teams and maintains strong relationships with external providers, hospitals, and insurers.

As a Federally Qualified Health Center, HHC delivers medical, dental, and behavioral health services to rural central Maine communities.