Referral Specialist

Hometown Health Center; Newport (ME); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Insurance benefits

401(k) plan with match

Growth opportunities

Descripción de la vacante

Hometown Health Center (HHC) in Newport, ME, is seeking a detail-oriented Referral Specialist to coordinate specialty referrals and ensure continuity of care for patients. The role supports clinical teams and maintains strong relationships with external providers, hospitals, and insurers.

As a Federally Qualified Health Center, HHC delivers medical, dental, and behavioral health services to rural central Maine communities.

Formación

• 2+ years in a medical office, with referral coordination preferred.
• Knowledge of medical billing, coding, and insurance processes.
• Strong communication and customer service skills.
• Ability to collect, enter, and report data accurately.
• Familiarity with medical terminology and basic understanding of medical tests.
• Willingness to learn and take on new responsibilities.
• Must comply with HHC’s employee immunization policy.

Responsabilidades

• Manage and coordinate all medical referrals through the EHR system.
• Communicate with patients to provide information and build rapport.
• Enter and retrieve data for reporting and documentation purposes.
• Respond to inquiries with professionalism and follow-through.
• Process insurance referrals and maintain records of authorizations.
• Liaise with insurance companies to ensure timely referrals and authorizations.
• Collaborate with internal teams and external partners to support patient care.
• Act as a contact for contracted referral support services.

Conocimientos

Organization

Communication

Telephone skills

Confidentiality

Teamwork

Attention to detail

Adaptability

Educación

High school diploma

Medical terminology course

Herramientas

Electronic Health Record (EHR)

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Referral Specialist

ADMINISTRATION Full Time Clerical Newport, ME, US

5 days ago Requisition ID: 1172

Hometown Health Center (HHC) is seeking a detail-oriented and compassionate Referral Specialist to coordinate specialty referrals and ensure continuity of care for our patients. This role is essential in supporting our clinical teams and maintaining strong relationships with external providers, hospitals, and insurance companies.

As a Federally Qualified Health Center (FQHC), HHC provides comprehensive medical, dental, and behavioral health services to rural communities in central Maine. Join our mission-driven team and make a meaningful impact every day.

Key Responsibilities:

• Manage and coordinate all medical referrals through the Electronic Health Record (EHR) system.
• Communicate directly with patients to provide information and build rapport.
• Accurately enter and retrieve data for reporting and documentation purposes.
• Respond to inquiries and requests with professionalism and follow-through.
• Process insurance referrals and maintain detailed records of authorizations.
• Liaise with insurance companies to ensure timely completion of referrals and prior authorizations.
• Collaborate with internal teams and external partners to resolve issues and support patient care.
• Act as a point of contact for contracted referral support services.

Core Competencies:

• Strong organizational skills and ability to manage multiple priorities.
• Professional and courteous communication with diverse individuals.
• Effective telephone and interpersonal skills.
• High level of confidentiality and discretion.
• Ability to work independently and as part of a team.
• Accuracy and attention to detail in a high-volume environment.
• Initiative and flexibility in adapting to changing workflows.

Qualifications:

• Minimum of 2 years of experience in a medical office, with referral coordination preferred.
• Knowledge of medical billing, coding, and insurance processes.
• Strong communication and customer service skills.
• Ability to collect, enter, and report data accurately.
• Familiarity with medical terminology and basic understanding of medical tests.
• Willingness to learn and take on new responsibilities.
• Must comply with HHC’s employee immunization policy.

Education:

• High school diploma or equivalent required.
• Completion of a medical terminology course preferred.
• Competitive pay
• Medical, dental, vision life, and supplemental insurances
• 401(k) plan with employer match
• Supportive team environment and opportunities for growth

Make a Difference Every Day

Join HHC and help ensure patients receive the specialty care they need with compassion and efficiency.