Referral Clerk

Prarie Quest; United States; On-site; USD 24,452 - 31,464; Full time

Benefits offered by this job

Comprehensive benefits including Medical, Dental, Vision

Paid Time Off

Paid Holidays

Reimbursement for certifications

Job summary

Prarie Quest is seeking a dedicated Referral Clerk to join their team at Ellsworth AFB. The successful candidate will be responsible for providing excellent customer service, managing patient interactions, and ensuring smooth referral processes.

This role requires strong administrative skills, knowledge of Microsoft applications, and preferably two years of healthcare experience. Benefits include competitive pay and comprehensive health coverage.

Qualifications

• High school diploma or GED equivalency is required.
• Knowledge of word processing and administrative skills.
• Two years of healthcare administrative experience preferred.

Responsibilities

• Provide customer service in greeting patients at the front desk.
• Schedule medical appointments and determine patient eligibility.
• Handle telephone calls and manage medical records.

Skills

General office administrative skills

Customer service skills

Knowledge of Microsoft applications

Telephone etiquette

Education

High school diploma or GED equivalency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Remote

Salary Range: $17.75 To $22.84 Hourly

Referral Clerk

PQC is seeking a dedicated and experienced Referral Clerk to work onsite at Ellsworth AFB.

Background

The Air Force Medical Service provides medical services for more than 2.63 million active‑duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient’s medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process.

Duties

• Provide outstanding customer service in greeting patients/visitors at a front desk.
• Answer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as required.
• Determine patient eligibility for services and schedule medical appointments for referred care.
• Obtain updates and file medical records using electronic medical records systems.
• Request medical records and ensure arrival of medical records prior to appointment.
• Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

Qualifications

• High school diploma or GED equivalency.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook).
• Preferred: two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years.
• General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills.

Benefits

• Working with a highly engaged staff.
• Competitive compensation.
• Comprehensive benefits: Medical, Dental, Vision, Life, Short Term Disability, Long Term Disability.
• Paid Time Off.
• Paid Holidays.
• Paid Weather Days.
• Reimbursement for certifications.

Other Details

Duty hours will be Monday- Friday, 7:30 am to 4:30 pm.

Hourly Rate: $17.75 + $5.09 benefits