Referral Clerk

QuarterLine; South Dakota; On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Paid leave

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

FSA / HSA options

401(k) with employer match

Job summary

QuarterLine is seeking a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will assist patients and staff with referrals, schedule appointments, and ensure timely processing while maintaining confidentiality and high service standards.

This full-time role requires US citizenship, a high school diploma, and experience with medical terminology. You will work with MHS GENESIS and coordinate with outside providers as needed.

Qualifications

• Minimum of 1 year of administrative experience in a medical setting (clinic, office, or healthcare).
• Working knowledge of medical terminology.
• Ability to read, write, speak, and understand English fluently.
• Familiarity with electronic health record workflows (MHS GENESIS).

Responsibilities

• Answer incoming calls and assist patients and staff with referral questions.
• Review referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per MTF guidelines.
• Process routine, urgent, and emergent referrals within set timeframes.
• Coordinate referrals with outside providers or insurers when needed.
• Maintain accurate referral documentation in required systems.

Skills

Medical terminology

English fluency

Administrative experience

Electronic Health Record workflow

Education

High school diploma or equivalent

Tools

MHS GENESIS

Job description

Referral Clerk

Location: US-SD-Ellsworth AFB

Overview

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and compassionate Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility (MTF). The ideal candidate will provide professional customer service while assisting patients and staff with referral and appointment coordination.

Essential Functions and Job Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Minimum Requirements

• US Citizen.
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• One (1) year of administrative experience in a medical office, clinic, or healthcare setting. Referral management, medical scheduling, patient administration, or insurance verification preferred.
• Demonstrated computer proficiency and keyboarding sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain a favorable background investigation, a Common Access Card, and MTF-specific badge and system access.
• Current Basic Life Support certification (AHA or Red Cross) where required by the supported MTF, plus HIPAA, Privacy Act, information assurance, and MTF-directed initial and annual training.

Additional Information

• Must pass TB Test.
• Subject to a background/security investigation.
• Willingness to comply with DHA vaccination requirements.
• Pre-employment drug screening.
• Contract workers shall maintain good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.