Referral Management Clerk (CLR/RMC/Appointment Line Technician) – Eglin AFB, FL

Reef Systems; Eglin Air Force Base (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

Reef Systems is seeking a Referral Management Clerk for Eglin AFB, FL to support the Referral Management Center. The role focuses on scheduling appointments, coordinating referrals, and assisting beneficiaries with referral processes.

The position requires English fluency, a high school diploma or GED, and basic administrative skills. BLS certification is preferred/required, with typical government facility hours and Monday–Friday operations.

Qualifications

• Fluent in reading, writing and speaking English.
• Customer service experience and strong telephone etiquette.
• Basic medical ethics, communication and professionalism expected.
• BLS certification accepted by major health organizations.

Responsibilities

• Provide clerical support in referral management including scheduling and coordinating appointments.
• Assist in referral tracking, review and coordination across care teams.
• Counsel beneficiaries and respond to inquiries via phone or secure messaging.
• Schedule primary, specialty and subspecialty appointments in the government computer system.

Skills

English fluency

Customer service

Phone etiquette

BLS certification

Education

High school diploma or GED

Job description

Referral Management Clerk (CLR/RMC/Appointment Line Technician) – Eglin AFB, FL

Referral Management Clerk (CLR/RMC/Appointment Line Technician) – Eglin AFB, FL

Background/Experience

• Shall read, understand, speak, and write English fluently
• High school diploma or General Educational Development (GED) equivalency
• General office administrative and clerical skills to perform receptionist duties and answer telephones
• Preferred six (6) months of healthcare administrative experience in either an inpatient or outpatient care setting within the last five (5) years
• General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills
• Basic Life Support (BLS) as accepted by American Heart Association (AHA) (Heart Savers, Admins) (Providers course) or American Red Cross

Position Description

This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF. Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

Hours of Operation

Contract performance requirements are governed by the contract. The Contractor shall provide qualified and trained personnel to cover the required hours of performance. The Contractor shall provide CP for conducting business Monday thru Friday, within the various facility’s operational duty hours of 7:00 AM to 4:00 PM, except for Federal holidays, when the Government MTF is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings or family/down days.