REFERRAL CLERK

General Infomatics, Inc. (GI)

Albuquerque (NM)

On-site

USD 26,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Vacations, holidays and sick leave

Health & welfare benefits

Job summary

General Infomatics, Inc. is a trusted partner to U.S. government agencies, providing clerical support at Kirtland AFB, NM. The Referral Clerk handles patient greeting, scheduling, and eligibility verification in a full-time civil contract role.

Responsibilities include managing records, coordinating referrals, and training staff on health benefits programs. Veterans, military spouses, and families are encouraged to apply. The position runs Monday–Friday, with standard daytime hours.

Qualifications

High school or GED diploma is required.
At least six months of experience in medical office scheduling.
General office administrative and clerical skills to perform receptionist duties and answer telephones.
Typing speed of at least 50 WPM.
Ability to operate office equipment (PCs, copiers, fax, phones).
Knowledge of AHLTA, CHCS and/or MHS GENESIS is preferred.
Must speak clearly in English.
Excellent customer service and adaptability.
Medical ethics and telephone etiquette.
Ability to follow instructions and procedures in detail.

Responsibilities

Greet patients and visitors, answer and direct phone calls, and schedule medical appointments.
Review paperwork for completeness and verify patient eligibility and covered benefits.
Manage and retrieve medical records, track referral results, and return documentation to providers within required timelines.
Orient and train MTF personnel about health benefits programs for eligible beneficiaries; troubleshoot TRICARE issues.

Skills

Medical scheduling

Reception & phones

50 WPM typing

Office equipment

English fluency

Customer service

Medical ethics

Attention to detail

Education

High school diploma / GED

Job description

General Infomatics, Inc. is a trusted partner to U.S. government agencies worldwide, delivering program support, healthcare services, strategic technology solutions, and knowledge management under the highest standards of integrity and excellence. At our core, we believe our greatest strength is our people - talented individuals from all walks of life who share a commitment to service. We are especially proud to champion veterans, transitioning personnel, military spouses, and military families, offering meaningful careers where their sacrifice and skills are recognized and valued.

We are looking for a REFERRAL CLERK for a full-time, civil contract at Kirtland AFB, NM.Monday to Friday, 7:30 am to 4:30 pm.

SUMMARY:

This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF.

Main responsibilities include but are not limited to greeting patients and visitors, answering and directing phone calls, and scheduling medical appointments. The role involves reviewing paperwork for completeness, verifying patient eligibility and covered benefits, and ensuring patients have the necessary documentation for their care. Additional duties include managing and retrieving medical records, tracking referral results, and returning documentation to providers within required timelines. The position also orients and trains MTF personnel about health benefits programs available to eligible beneficiaries, and troubleshoots and resolves problems for Tricare beneficiaries and providers.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

High school or GED diploma
At least six months of experience in medical office scheduling
General office administrative and clerical skills to perform receptionist duties and answer telephones.
Ability to type a minimum of 50 WPM (computer keyboard)
Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
Desired knowledge in any of the following systems:
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- Composite Health Care systems (CHCS) and/or MHS GENESIS
- Other MTF ICDB programs
Ability to speak and communicate clearly in English
Excellent customer service and adaptability
General medical ethics, as well as telephone etiquette
Ability to follow instructions and procedures in detail

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

WE OFFER

Vacations, holidays and sick leave

Come join our team!

We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

A minority owned, Service Disabled Veteran Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB) - ISO 9001:2015 and ISO 20000-1:2011 Certified

Member of the Military Spouse Employment Partnership - Department of Defense

Recipient of the HireVets Gold Medallion - Department of Labor

Certified Employer - Virginia Values Veterans Program - Commonwealth of Virginia

Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation