REFERRAL CARE COORDINATOR

SouthEast Alaska Regional Health Consortium (SEARHC); Haines (AK); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental benefits

Vision benefits

Life insurance

Long‑/short‑term disability

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a care coordination professional to support patients with medical referrals, schedule appointments, and arrange travel and housing as needed.

The role emphasizes prompt communication, data entry, and collaboration across SEARHC and external agencies, with a focus on efficient coordination of patient care in a tribal health system.

Qualifications

• High School Diploma or equivalent required.
• 2 years working with the public in person and on the phone – preferred.
• 1 year working in the health care field OR 6 months education in a health care related field – preferred.
• Understanding of tribal health programs, referral process and alternate resources.
• Knowledge of data entry, retrieval and reporting.

Responsibilities

• Facilitates referrals for patients, including insurance authorizations for travel and appointments.
• Inputs data into databases and EHR for communication across the consortium.
• Schedules or facilitates appointment scheduling.
• Maintains patient referral information electronically.
• Coordinates travel for patients (air, ferry, lodging, ground transportation) in compliance with SEARHC policies.
• Other duties as assigned.

Skills

Oral communication

Written communication

Database skills

Computer skills

Software proficiency

Education

High School Diploma

Job description

Pay Range: $25.00 - $30.04. Provides care coordination for patients with medical referrals. Care coordination includes the logistical interface that includes making appointments, scheduling, checking alternative resources and facilitating connections to resources, making housing and travel arrangements. Other items directly related to care coordination may be requested through need or delegation.

SEARHC is a non‑profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long‑ and short‑term disability, and more.

Key Essential Functions And Accountabilities Of The Job

• Facilitates referrals for patients including the technical and clerical components of the request(s), including any insurance authorizations that may be required for travel and/or appointments.
  • Inputs data into the designated database(s) and electronic health record for ease of communication across the consortium.
  • Schedules or facilitates the scheduling of appointments.
  • Provides prompt feedback regarding issues related to care coordination, seeking assistance when appropriate.
  • Maintains patient referral information electronically.
  • Consults with appropriate staff for questions regarding eligibility status of patients.
  • Responsible for timely communication with patients regarding care coordination – appointments, scheduling, housing and travel.
• Coordinates travel for patients of all ages through SEARHC, the Alaska Tribal Health System, and other external agencies. Arranges reservations for patient travel, including air, ferry, lodging and ground transportation in compliance with SEARHC policies and procedures.
• Other duties as assigned.

Education, Certifications, and Licenses Required

• High School Diploma or equivalent – required.

Experience Required

• 2 years working with the public in person and on the phone – preferred.
• 1 year working in the health care field OR 6 months education in a health care related field – preferred.

Knowledge

• Understanding of tribal health programs, referral process and alternate resources.
• Knowledge and demonstrated use of customer service principles.
• Knowledge of data entry, retrieval and reporting.

Skills

• Effective oral and written communication skills.
• Skills in using a database.
• Skills in operating a computer utilizing a variety of software applications.

Abilities

• Ability to multi‑task and work independently in a fast‑paced environment.
• Ability to respond quickly in urgent situations with attention to detail.
• Ability to problem‑solve and use conflict resolution skills.

Position Information

Work Shift: OT 10/40