Referral Care Navigator - Primary Care

Cano Health; Florida; On-site; USD 38,000 - 50,000; Full time

Job summary

Join Cano Health as a Referral Coordinator in Florida, coordinating referrals, pre-verifications, and scheduling to ensure timely care across clinics and health plans. You will serve as a liaison among patients, providers, and insurers, upholding a patient-centered service approach.

Proactive communication, strong organizational skills, and experience with EHR systems (eClinicalWorks) are essential to support value-based care and timely documentation.

Qualifications

• Proven experience in referral management and patient navigation.
• Knowledge of insurance pre-verifications and prior authorizations.
• Familiarity with provider scheduling and EHR workflows.

Responsibilities

• Process outgoing referrals promptly per provider orders.
• Schedule appointments with in-network providers.
• Track and follow up on referral status and reports.
• Educate patients on referral process, insurance requirements, and expectations.
• Verify insurance eligibility and obtain necessary authorizations.

Skills

Communication

Customer service

Medical terminology

Bilingual English/Spanish

Education

High school diploma or GED

Tools

eClinicalWorks (eCW)

Availity

Cano.Net

Workday

Oracle

Job description

Join Cano Health as a Referral Coordinator in Florida, coordinating referrals, pre-verifications, and scheduling to ensure timely care across clinics and health plans. You will serve as a liaison among patients, providers, and insurers, upholding a patient-centered service approach.

Proactive communication, strong organizational skills, and experience with EHR systems (eClinicalWorks) are essential to support value-based care and timely documentation.