Care Coordination & Referrals Specialist

Cano Health; Georgia; On-site; USD 42,000 - 56,000; Full time

Job summary

Cano Health is seeking a Referral Coordinator to support patient care coordination by managing insurance pre-verifications, referrals, and scheduling. You will serve as a liaison among clinics, specialists, and insurers, ensuring timely processing and follow-up of referrals with a patient-centered approach.

Responsibilities include verifying eligibility, obtaining authorizations, educating patients, and documenting all activities in the EHR.

Qualifications

• Minimum 1–2 years of experience in a medical office, hospital, or clinical setting handling referrals.

Responsibilities

• Verify insurance eligibility and referral requirements.
• Process referrals and authorizations promptly.
• Schedule appointments with in-network providers.
• Educate patients on referral steps and expectations.
• Coordinate with clinics, specialists, and payers to expedite approvals.
• Maintain accurate referral documentation in the EHR.
• Provide compassionate, patient-centered support by phone or in person.

Skills

Customer service

Organizational skills

Time management

Bilingual English/Spanish

Microsoft Office

Education

High school diploma or GED

BLS certification

Tools

eClinicalWorks (EHR)

Availity

Cano.Net

Workday

Oracle

Job description

Cano Health is seeking a Referral Coordinator to support patient care coordination by managing insurance pre-verifications, referrals, and scheduling. You will serve as a liaison among clinics, specialists, and insurers, ensuring timely processing and follow-up of referrals with a patient-centered approach.

Responsibilities include verifying eligibility, obtaining authorizations, educating patients, and documenting all activities in the EHR.