Referral Care Navigator (Hybrid Role)

Trinity Health Corp.; Boise (ID); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Trinity Health Corp. seeks a Healthcare Resource Specialist to join our referral team, coordinating patient referrals between primary care and specialists and delivering outstanding customer service over the phone.

This full-time, day-shift role is primarily office-based with some remote work depending on business needs, and includes 6–12 weeks of training before independence. You will collaborate with clinics, ensure accurate patient data, navigate EPIC and other systems, and support physicians

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Hospital/medical/insurance office setting preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide excellent customer service to patients, physicians and staff.
• Process referrals via phone and electronic systems.
• Maintain accurate patient information and ensure timely referral processing.

Skills

Customer service

Teamwork

Communication

Education

High School Diploma or equivalent

Tools

EPIC

MS Office

Insurance site management

Job description

Trinity Health Corp. seeks a Healthcare Resource Specialist to join our referral team, coordinating patient referrals between primary care and specialists and delivering outstanding customer service over the phone.

This full-time, day-shift role is primarily office-based with some remote work depending on business needs, and includes 6–12 weeks of training before independence. You will collaborate with clinics, ensure accurate patient data, navigate EPIC and other systems, and support physicians