Patient Care Coordinator

Holland America-Princess (Holland America Dawson City Inn); Sitka (AK); On-site; USD 35,817 - 49,593; Full time

Job summary

SEARHC is seeking a Patient Care Coordinator to manage and coordinate all aspects of a patient's care, working closely with the care team to ensure treatment plans are followed and the patient's needs are met.

Responsibilities include coordinating referrals, communicating the Plan of Care, performing patient outreach, utilizing SEARHC resources, and maintaining data to support safe, efficient clinic operations.

Qualifications

• Associate's degree or 2 years of college in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or coursework.
• A Bachelor's degree in a relevant field may be exchanged for all required experience.
• Basic Life Support preferred.
• 2 years healthcare, behavioral health, dental, or relevant administrative experience required.

Responsibilities

• Assist the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Assess self-management skills of patients and caregivers and encourage wellness and autonomy through support, training and coordination of community and/or referred services.
• Communicates Plan of Care with patients and caregivers.
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed.
• Performed patient outreach—either by telephone or text—encouraging patients to schedule with care team.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Facilitates efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.
• Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Microsoft Office

EHR systems

Organizational skills

Time management

Data collection

Safety and infection control

Education

Associate's degree or 2 years of college

Bachelor's degree may be exchanged

Basic Life Support preferred

Tools

EHR systems

Microsoft Office

Job description

Pay Range: $26.06 - $36.08

Patient Care Coordinator manages and coordinates all aspects of a patient's care, working closely with the care team to ensure treatment plans are followed and the patient's needs are met.

Responsibilities

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed.
• Performed patient outreach—either by telephone or text—encouraging patients to schedule with care team.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Facilitates efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.
• Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• 50% of the job will require referral management work, 25% performing patient outreach, and 25% care team communication.
• Other duties as assigned.

Education, Certifications, and Licenses

• Associate's degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or coursework.
• A Bachelor's degree in a relevant field may be exchanged for all required experience.
• Basic Life Support preferred.

Experience

• 2 years of healthcare, behavioral health, dental, or relevant administrative experience required.
• Internal candidates with at least 2 years of experience working in a front or back‑office role may be considered.

Knowledge, Skills, and Abilities

• Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and community.
• Knowledge of the clinical process and ability to apply this knowledge in the working environment.
• Knowledge of customer service principles.
• Knowledge of safety and infection control principles.
• Skills in assessment, anticipation of needs, and data collection.
• Skills in using equipment such as computers and medical equipment.
• Skills in oral and written communications.
• Ability to work in teams—providers, nurses and other healthcare personnel.
• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.
• Proficient in EHR systems.
• Excellent communication and interpersonal skills.
• Strong organizational & time management abilities.
• Teamwork.

Travel

Travel not required.

Safety and Risk Management Responsibilities

• Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Physical Demands

The employee is regularly required to talk or hear, frequently required to stand, walk, sit, use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50lbs.

Work Environment

The noise level in the work environment is usually moderate.