Patient Care Coordinator

SouthEast Alaska Regional Health Consortium; Sitka (AK); Sur place; USD 74 390 000 - 103 320 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental

Vision

Life insurance

Disability (long/short-term)

Retirement

Paid time off

Parental leave

Résumé du poste

SouthEast Alaska Regional Health Consortium in Sitka, AK is hiring a Patient Care Coordinator to manage and coordinate all aspects of a patient’s care. You will work with the care team to ensure plans are followed and patient needs are met, coordinating referrals and communicating plan of care with patients.

Ideal candidates have an associate degree or equivalent experience, BLS preferred, and at least 2 years in healthcare administration or front/back-office roles.

Qualifications

• Associate degree or 2 years college in social work, social services, healthcare administration, business administration, or related field, or 2 years relevant professional experience.
• Bachelor’s degree may substitute all required experience.
• Basic Life Support preferred.
• 2 years healthcare or relevant administrative experience required.
• Internal candidates with 2 years of front/back-office experience may be considered.

Responsabilités

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results and completing forms.
• Preformed patient outreach by telephone or text encouraging scheduling with the care team.
• Supports care coordination within SEARHC to ensure a consistent workflow.
• Facilitates efficient clinic flow and utilization; tracks case management data.
• Monitors patient progress and outcomes using SEARHC standards.
• Advocates for patients and caregivers and addresses needs in a timely manner.
• Identifies community resources and fosters partnerships.
• 50% referral management, 25% patient outreach, 25% care team communication.
• Other duties as assigned.

Connaissances

Customer service principles

Teamwork

Oral and written communications

Microsoft Office

Data collection

Assessment skills

Infection control

Safety principles

EHR systems

Formation

Associate degree or 2 years of college in related field

Bachelor’s degree may substitute for experience

Basic Life Support (BLS) preferred

Outils

EHR systems

Description du poste

Pay Range:Pay Range:$26.06 - $36.08 Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and the patient’s needs are met.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.· Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.· Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services.· Communicates regularly with patients and caregivers regarding Plan of Care (POC).· Responsible for management and coordination of internal and external referrals.· Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed.· Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team.· Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.· Facilitates efficient clinic flow and utilization.· Tracks and maintains case management and coordination data.· Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.· Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner.· Facilitates patient outreach utilizing patient health and quality data.· Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.· Identifies community resources, fosters partnerships, and utilizes resources effectively.· 50 % of the job will require referral management work, 25% performing patient outreach and 25% care team communication.· Other duties as assigned.Education, Certifications, and Licenses RequiredAssociate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work.A Bachelor’s degree in a relevant field may be exchanged for all required experience.Basic Life Support preferred.Experience Required2 years of healthcare, behavioral health, dental, or relevant administrative experience required.Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role.Knowledge, Skills, and Abilities:Knowledge ofAvailable services at SEARHC, other tribal health organizations in Alaska, and community.The clinical process and the ability to apply this knowledge in the working environment.Customer service principles.Safety and infection control principles.Skills inAssessment, anticipation of needs, and data collection.The use of equipment such as computers and medical equipment.Oral and written communications.Ability toWork in teams- Providers, Nurses and other healthcare personnelComputer Skills:Proficient in Microsoft Office Products including Word, Excel, and PowerPointOther Qualifications:Excellent communication and interpersonal skillsStrong organizational & time management abilitiesTeamworkProficient in EHR systemsTravel Required:Travel not requiredSafety and Risk Management Responsibilities:Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs.Work Environment:The noise level in the work environment is usually moderate.Required Certifications:If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!