Referral & Care Coordination Specialist

Memorial Physician Practices; Marquette (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well-being

Professional Development

Job summary

UP Health System - Marquette is seeking a Referral Coordinator to manage insurance referrals and pre-certifications, coordinate appointments with specialists, and act as a central resource for patients and staff.

The role requires strong organizational skills, the ability to work in a fast-paced environment, and a background in medical office settings. A High School Diploma or equivalent is required, with BLS certification preferred.

Qualifications

• Education: High School Diploma or Equivalent Required.
• Preferred Minimum Work Experience: 2 years Medical Office experience Preferred.
• Experience with Medical Referrals Preferred.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)

Responsibilities

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.
• Greets visitors and communicates with patients and providers.

Skills

Critical thinking

Decisive judgment

Ability to work with minimal-supervsn

Education

High School Diploma or Equivalent

Job description

UP Health System - Marquette is seeking a Referral Coordinator to manage insurance referrals and pre-certifications, coordinate appointments with specialists, and act as a central resource for patients and staff.

The role requires strong organizational skills, the ability to work in a fast-paced environment, and a background in medical office settings. A High School Diploma or equivalent is required, with BLS certification preferred.