Referral Coordinator

Lifepoint Health®; Marquette (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Paid time off

Tuition assistance & 401(k)

Well-being programs

Professional development

Job summary

UP Health System - Marquette, part of Lifepoint Health, is seeking a Referral Coordinator to manage insurance referrals and coordinate patient appointments with specialists and services. You will also assist front desk staff, handle information requests, and perform general administrative tasks across the patient care journey.

Preferred candidates have 2 years of medical office experience and familiarity with medical referrals, plus BLS certification.

Qualifications

• High School Diploma or equivalent required.
• 2 years medical office experience preferred; experience with medical referrals preferred.
• Must have critical thinking, decisive judgment, and ability to work with minimal supervision.
• Must be able to work in a stressful environment.
• BLS certification from AHA or ARC.

Responsibilities

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.
• Greets visitors and communicates with patients and providers.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Medical referrals experience

Education

High School Diploma or Equivalent

Tools

BLS Certification (AHA/ARC)

Job description

Your Experience Matters

Your Experience Matters Up Health System- Marquette part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You'll Contribute

A Referral Coordinator who excels in this role:

• Processes all insurance referrals and/or pre-certifications.


• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.


• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.


• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.


• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.


• Greets visitors and communicates with patients and providers.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.


• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.


• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.


• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).


• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

• Education: High School Diploma or Equivalent Required


• Preferred Minimum Work Experience: 2 years Medical Office experience Preferred. Experience with Medical Referrals Preferred


• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.




• Must be able to work in a stressful environment and take appropriate action.


• Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)

More About UP Health System - Marquette

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital in Marquette, MI and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy! In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem. At UP Health System - Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

EEOC Statement

UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.