Patient Services Representative

Memorial Physician Practices; Michigan; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision coverage

401(k) retirement package with company match

Mental, physical, and financial wellness programs

Job summary

Memorial Physician Practices is seeking a Patient Services Representative to facilitate patient referrals and manage check-ins and scheduling. Ideal candidates will have at least two years of medical office experience and a high school diploma.

The role involves greeting patients and handling payments, while supporting financial protection and career growth through comprehensive benefits and opportunities for professional development.

Qualifications

• 2 years of medical office experience preferred.
• BLS certification from the American Heart Association or American Red Cross is required.

Responsibilities

• Facilitate the patient referral process and obtain pre-certifications.
• Greet patients, manage check-in, check-out, and scheduling.
• Collect and post co-pays and deductibles at the time of service.

Skills

Critical thinking skills

Decisive judgment

Ability to work under stress

Education

High School Diploma or Equivalent

Job description

Patient Services Representative

How you will contribute

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
• Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
• Collects and posts co-pays, deductibles and past‑due patient balances at the time of service.

Why join us

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package with company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we’re looking for

• Education: High School Diploma or Equivalent Required.
• Preferred Minimum Work Experience: 2 years Medical Office experience Preferred. Experience with Medical Referrals Preferred.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC).

EEOC Statement:

UP Health- Portage is an Equal Opportunity Employer. Marquette General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.