Care Coordination Specialist — Referrals & Scheduling

Lifepoint Health®; Marquette (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Paid time off

Tuition assistance & 401(k)

Well-being programs

Professional development

Job summary

UP Health System - Marquette, part of Lifepoint Health, is seeking a Referral Coordinator to manage insurance referrals and coordinate patient appointments with specialists and services. You will also assist front desk staff, handle information requests, and perform general administrative tasks across the patient care journey.

Preferred candidates have 2 years of medical office experience and familiarity with medical referrals, plus BLS certification.

Qualifications

• High School Diploma or equivalent required.
• 2 years medical office experience preferred; experience with medical referrals preferred.
• Must have critical thinking, decisive judgment, and ability to work with minimal supervision.
• Must be able to work in a stressful environment.
• BLS certification from AHA or ARC.

Responsibilities

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.
• Greets visitors and communicates with patients and providers.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Medical referrals experience

Education

High School Diploma or Equivalent

Tools

BLS Certification (AHA/ARC)

Job description

UP Health System - Marquette, part of Lifepoint Health, is seeking a Referral Coordinator to manage insurance referrals and coordinate patient appointments with specialists and services. You will also assist front desk staff, handle information requests, and perform general administrative tasks across the patient care journey.

Preferred candidates have 2 years of medical office experience and familiarity with medical referrals, plus BLS certification.