Referral & Care Coordination Specialist

Swope Health Services; Kansas City (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits (including Health SAV

401(k) retirement plan with company"

Life insurance

Short- and Long-Term Disability

Flexible Spending Account

Paid time off

Company-paid holidays

Job summary

Swope Health Services is hiring a Referral Coordinator to manage referrals to outside departments. You will verify information, collect authorizations, and coordinate with providers and patients to ensure timely appointments. Strong data entry and communication skills are essential.

Experience in medical office settings is preferred, with BLS certification optional. The role emphasizes accurate documentation in the eCW system and collaboration across care teams to support coordinated patient

Qualifications

• High School diploma or equivalent required.
• Medical Assistant program from an accredited school preferred.
• Experience in a medical office preferred (1 year).
• Basic Life Support (BLS) certification preferred.
• Excellent communication and customer service skills; ability to interact with staff, patients and providers.

Responsibilities

• Process and track referrals to outside PCMH/ancillary services.
• Ensure all referral information and forms are complete for processing.
• Enter necessary data including insurance and authorization codes.
• Contact providers to confirm acceptance and obtain the contact name.
• Inform patients about referrals, appointment times, and reschedule instructions.
• Document referral activity in the eCW system with dates, times, and contacts.
• Monitor referrals to ensure follow-up and notify if appointments are not kept.
• Acquire documentation from specialists via Health Information Exchange portals or faxes.

Skills

Communication skills

Customer service

Telephone etiquette

Documentation in eCW

Education

High School or better

Medical Assistant program (preferred)

Job description

Swope Health Services is hiring a Referral Coordinator to manage referrals to outside departments. You will verify information, collect authorizations, and coordinate with providers and patients to ensure timely appointments. Strong data entry and communication skills are essential.

Experience in medical office settings is preferred, with BLS certification optional. The role emphasizes accurate documentation in the eCW system and collaboration across care teams to support coordinated patient