Referral & Care Coordination Specialist

Conditions. Workplace Diversity, LLC.; Cambridge (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental, vision coverage

Paid time off

Tuition assistance

Job summary

Harvard University Health Services (HUHS) in Cambridge, MA, seeks a Referral Coordinator to act as a liaison between patients and providers, scheduling diagnostic tests and in-house specialty appointments, and tracking referrals to ensure timely care.

You will enter referrals into Blue Cross Provider Central, obtain prior approvals, and coordinate with Member Services and Care Coordination. This role requires excellent organization and strong communication across teams.

Qualifications

• High school diploma or equivalent.
• Medical secretary/patient service experience.
• Typing and computer skills, telephone skills, and multilingual.
• Excellent interpersonal, customer service and organizational skills.
• Experience with insurance products and obtaining prior authorization.

Responsibilities

• Schedules diagnostic tests and specialty consultations at outside organizations.
• Assists patients by scheduling in-house specialty appointments.
• Tracks referral status in the electronic system.
• Enters referral into Blue Cross Provider Central.
• Obtains date of service and follows up with visit results.
• Communicates with outside referral services by telephone, fax, and e-mail.
• Serves as liaison between patient and inside/outside providers.

Skills

Medical secretary

Patient service

Typing

Computer skills

Telephone skills

Multilingual

Interpersonal skills

Customer service

Organizational skills

Prior authorization

Insurance products

Job description

Harvard University Health Services (HUHS) in Cambridge, MA, seeks a Referral Coordinator to act as a liaison between patients and providers, scheduling diagnostic tests and in-house specialty appointments, and tracking referrals to ensure timely care.

You will enter referrals into Blue Cross Provider Central, obtain prior approvals, and coordinate with Member Services and Care Coordination. This role requires excellent organization and strong communication across teams.