Patient Referral Liaison & Scheduler

Harvard Central Administration (CADM) Talent Acquisition; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Retirement plans

Wellbeing resources

Family caregiver support

Tuition assistance and reimbursement

Commuter benefits and campus perks

Job summary

Harvard University Health Services (HUHS) is seeking a Referral Coordinator to serve as a liaison between patients and providers, scheduling diagnostic tests and specialty consultations, both in-house and with outside organizations. The role includes tracking referrals, coordinating with Member Services and Care Coordination, and assisting patients with scheduling and documentation.

The ideal candidate will articulate insurance limitations, manage referral workflows, and generate reports while

Qualifications

• Medical secretary/patient service experience.
• Typing and/or computer skills, telephone skills, and multi-lingual.
• Excellent interpersonal, customer service and organizational skills.
• Experience with insurance products and obtaining prior authorization.

Responsibilities

• Acts as liaison between patients and providers to schedule diagnostic tests and specialty consultations at outside organizations and in-house specialty appointments.
• Tracks referral status in the electronic system and ensures documentation of referral visits is available for PCP follow-up or upon request.
• Schedules diagnostic tests and specialty consultations at outside organizations and in-house facilities.
• Assists patients with scheduling in-house specialty appointments and with directions to outside facilities.
• Communicates with outside referral services by phone, fax, and e-mail.

Skills

Medical secretary experience

Customer service

Multilingual

Telephone skills

Typing skills

Insurance prior authorization

Education

High school diploma or equivalent

Job description

Harvard University Health Services (HUHS) is seeking a Referral Coordinator to serve as a liaison between patients and providers, scheduling diagnostic tests and specialty consultations, both in-house and with outside organizations. The role includes tracking referrals, coordinating with Member Services and Care Coordination, and assisting patients with scheduling and documentation.

The ideal candidate will articulate insurance limitations, manage referral workflows, and generate reports while