Referral & Authorization Specialist

Aviva; Roseburg (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Monday - Friday Scheduling

Paid Holidays

PTO

Comprehensive Medical, Dental, and Vis

Job summary

Aviva Health in Roseburg, OR is seeking a Referral Coordinator to manage referrals, authorizations, and related documentation within the EMR. You will collaborate with providers, patients, insurers, and pharmacies to ensure timely access to services, while maintaining accurate records and delivering compassionate patient support.

The role requires strong organization, attention to detail, and excellent communication in a fast-paced primary care environment.

Qualifications

• Healthcare experience or background in medical office administration preferred.
• Knowledge of insurance authorizations and prior approvals preferred.
• Ability to maintain patient confidentiality per HIPAA and organizational policies.

Responsibilities

• Review and process referrals and authorizations in the EMR.
• Coordinate with providers, insurers, pharmacies, and specialty offices to obtain required documentation.
• Monitor referral queues and follow up on incomplete chart notes or missing information.
• Communicate referral statuses and requirements to patients with clarity and compassion.
• Ensure compliance with PCPCH, HIPAA, and payer requirements in all workflows.

Skills

HIPAA compliance

Organizational skills

Time management

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Aviva Health in Roseburg, OR is seeking a Referral Coordinator to manage referrals, authorizations, and related documentation within the EMR. You will collaborate with providers, patients, insurers, and pharmacies to ensure timely access to services, while maintaining accurate records and delivering compassionate patient support.

The role requires strong organization, attention to detail, and excellent communication in a fast-paced primary care environment.