Patient Intake & Referral Specialist

Adventist Health Portland; Portland (OR); On-site; USD 23,000 - 34,000; Full time

Job summary

Adventist Health Portland is seeking a Patient Referrals Coordinator to coordinate incoming referrals, verify insurance coverage, and ensure smooth transitions from hospital to home care. You will handle calls from patients, families, physicians and staff with professional communication.

Responsibilities include maintaining patient files, reporting referral trends, and ensuring compliance with state, federal and regulatory requirements.

Qualifications

• Education and Work Experience:

Responsibilities

• Handles and coordinates incoming calls related to patients, physicians, referrals and agency services regarding physician orders, patient questions, and patient referrals. Verifies primary insurance coverage.
• Communicates effectively on the telephone with patients, families and staff. Welcomes and assists all guests. Answers telephone inquiries and channels them appropriately.
• Facilitates telephone communications between, and demonstrates effective communication skills, with nursing, therapy, aide, social services, physicians, etc. regarding changes in patient/staff schedule, test results, etc. Maintains confidentiality of patient information. Ensures compliance with all state, federal, and regulatory referral/intake requirements.
• Ensures seamless transition of patients to home care by providing patient education and preparation for home care. Gathers, collates, and reports referral statistics including key customer referral trends.
• Provides follow-up for hospitalized patients, ensuring subsequent agency referral. Works with physicians, nurses and social workers to establish a coordinated plan of care. Creates and maintains patient files. Provides an outstanding admissions experience for our patients
• Performs other job-related duties as assigned.

Skills

Healthcare experience

Education

High School Education/GED

Job description

Adventist Health Portland is seeking a Patient Referrals Coordinator to coordinate incoming referrals, verify insurance coverage, and ensure smooth transitions from hospital to home care. You will handle calls from patients, families, physicians and staff with professional communication.

Responsibilities include maintaining patient files, reporting referral trends, and ensuring compliance with state, federal and regulatory requirements.