Referral and Front Office Coordinator - Assessment (Days) (Part-time)

Tanner Health; Villa Rica (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Willowbrooke Behavioral Health is seeking a Referral and Front Office Coordinator to streamline patient access, referrals, admissions, and telepsychiatry coordination. You will verify insurance, manage authorizations, and support CSP Board activities while maintaining excellent customer service.

Ideal candidates have at least one year in a related role, strong organizational skills, and experience with EMR and scheduling systems, ensuring accurate data and confidentiality across all interactions.

Qualifications

• One year of related experience.
• Knowledge of behavioral health admission and referral processes.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Coordinate patient access, referrals, and admissions.
• Verify insurance and manage authorizations.
• Coordinate telepsychiatry services and CSP Board activities.
• Oversee front office operations and maintain patient confidentiality.

Skills

Behavioral health admissions

Insurance verification

Authorization management

Telepsychiatry workflows

EMR systems

Scheduling systems

Microsoft Office

Reporting tools

Data accuracy

Patient confidentiality

Education

High school diploma or GED

Tools

EMR systems

Scheduling systems

Microsoft Office

Reporting tools

Job description

The Referral and Front Office Coordinator is responsible for the coordination and oversight of patient access, referral management, admission support functions, insurance verification, authorization management, telepsychiatry coordination, and front office operations for Willowbrooke Behavioral Health services. This position serves as a key resource in ensuring timely patient access to care, efficient admission processes, exceptional customer service, and effective communication with patients, families, providers, referral sources, and community partners. The coordinator supports all aspects of referral intake, insurance verification, direct admissions, telepsychiatry services, CSP Board management, and ongoing patient follow-up activities.

Qualifications

• Education


• Education Level


• Education Details


• Required/

Preferred

• And/


• Or


• High School Diploma or GED

Experience

• Experience


• Experience Details


• One year of related experience. Requires a working knowledge of standard practices and procedures

Knowledge, Skills, And Abilities

• Knowledge of Behavioral Health admission and referral processes.


• Knowledge of insurance verification, authorization, and payer requirements.


• Ability to manage multiple priorities and deadlines simultaneously.


• Strong organizational and problem-solving skills.


• Excellent verbal and written communication skills.


• Demonstrated customer service and patient de-escalation skills.


• Ability to maintain patient confidentiality and manage sensitive information.


• Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.


• Knowledge of telehealth and telepsychiatry workflows.


• Ability to build relationships with community referral sources and healthcare partners.


• Ability to work independently while collaborating effectively with interdisciplinary teams.


• Strong attention to detail and data accuracy.

Licenses and Certifications

• Licenses/Certifications


• Licenses/Certification Details


• Time Frame


• Required/