Referral and Front Office Coordinator - Assessment (Nights)

Tanner Health; Villa Rica (GA); Presencial; USD 38.000 - 47.000; Jornada completa

Descripción de la vacante

Tanner Health is seeking a Referral and Front Office Coordinator for night shifts to oversee patient access, referrals, and admission support for Willowbrooke Behavioral Health services. The role ensures timely access to care, efficient admissions, and excellent customer service while coordinating with patients, families, providers, and community partners.

The coordinator will handle referral intake, insurance verification, direct admissions, telepsychiatry coordination, CSP Board management,

Formación

• High School Diploma or GED required.
• One year of related experience.
• Knowledge of behavioral health admission and referral processes.

Conocimientos

Behavioral health intake

Insurance verification

Authorization management

Telepsychiatry workflows

Administrative coordination

EMR systems

Customer service

Data accuracy

Educación

High School Diploma or GED

Herramientas

EMR software

Scheduling systems

Microsoft Office

Descripción del empleo

Referral and Front Office Coordinator - Assessment (Nights)

Job Description

The Referral and Front Office Coordinator is responsible for the coordination and oversight of patient access, referral management, admission support functions, insurance verification, authorization management, telepsychiatry coordination, and front office operations for Willowbrooke Behavioral Health services. This position serves as a key resource in ensuring timely patient access to care, efficient admission processes, exceptional customer service, and effective communication with patients, families, providers, referral sources, and community partners. The coordinator supports all aspects of referral intake, insurance verification, direct admissions, telepsychiatry services, CSP Board management, and ongoing patient follow-up activities.

QUALIFICATIONS

Education

• High School Diploma or GED

Experience

• One year of related experience. Requires a working knowledge of standard practices and procedures

Knowledge, Skills, and Abilities

• Knowledge of Behavioral Health admission and referral processes.
• Knowledge of insurance verification, authorization, and payer requirements.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated customer service and patient de-escalation skills.
• Ability to maintain patient confidentiality and manage sensitive information.
• Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.
• Knowledge of telehealth and telepsychiatry workflows.
• Ability to build relationships with community referral sources and healthcare partners.
• Ability to work independently while collaborating effectively with interdisciplinary teams.
• Strong attention to detail and data accuracy.

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