Referral and Front Office Coordinator - Assessment (Days)

Tanner Health; Villa Rica (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Willowbrooke Behavioral Health aims to streamline patient access by coordinating referrals, insurance verification, and admissions. You will support telepsychiatry coordination, CSP Board management, and ongoing patient follow-up. The role emphasizes excellent customer service, strong organizational skills, and the ability to manage multiple priorities while protecting patient confidentiality.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience.
• Knowledge of behavioral health admission and referral processes.
• Experience with front office operations and patient communications.

Responsibilities

• Coordinate patient access and referral intake.
• Verify insurance and manage authorizations.
• Coordinate telepsychiatry services and CSP Board activities.
• Support front office operations and customer service.
• Communicate with patients, families, providers, referral sources, and community partners.

Skills

Referral management

Insurance verification

Authorization management

Telepsychiatry

Front desk

Patient access

Communication skills

Customer service

Data privacy

EMR systems

Education

High School Diploma or GED

Tools

EMR systems

Scheduling systems

Microsoft Office

Reporting tools

Job description

The Referral and Front Office Coordinator is responsible for the coordination and oversight of patient access, referral management, admission support functions, insurance verification, authorization management, telepsychiatry coordination, and front office operations for Willowbrooke Behavioral Health services. This position serves as a key resource in ensuring timely patient access to care, efficient admission processes, exceptional customer service, and effective communication with patients, families, providers, referral sources, and community partners. The coordinator supports all aspects of referral intake, insurance verification, direct admissions, telepsychiatry services, CSP Board management, and ongoing patient follow-up activities.

Qualifications

• Education
• Education Level
• Education Details
• Required/
• Preferred
• And/
• Or
• High School Diploma or GED

Experience

• Experience
• Experience Details
• One year of related experience. Requires a working knowledge of standard practices and procedures

Knowledge, Skills, And Abilities

• Knowledge of Behavioral Health admission and referral processes.
• Knowledge of insurance verification, authorization, and payer requirements.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated customer service and patient de-escalation skills.
• Ability to maintain patient confidentiality and manage sensitive information.
• Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.
• Knowledge of telehealth and telepsychiatry workflows.
• Ability to build relationships with community referral sources and healthcare partners.
• Ability to work independently while collaborating effectively with interdisciplinary teams.
• Strong attention to detail and data accuracy.

Licenses and Certifications

• Licenses and Certifications
• Licenses/Certifications
• Licenses/Certification Details
• Time Frame
• Required/