Patient Access & Referral Operations Lead

Tanner; Villa Rica (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Tanner is seeking a Referral and Front Office Coordinator - Assessment (Days) to oversee patient access, referral management, and admission support within Willowbrooke Behavioral Health services. The role emphasizes accurate insurance verification, authorization management, telepsychiatry coordination, and front desk operations.

Ideal candidates will have a High School Diploma or GED and at least one year of related experience, with strong organizational, communication, and confidentiality

Qualifications

• Knowledge of Behavioral Health admission and referral processes.
• Knowledge of insurance verification, authorization, and payer requirements.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated customer service and patient de-escalation skills.
• Ability to maintain patient confidentiality and manage sensitive information.
• Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.
• Knowledge of telehealth and telepsychiatry workflows.
• Ability to build relationships with community referral sources and healthcare partners.
• Ability to work independently while collaborating effectively with interdisciplinary teams.
• Strong attention to detail and data accuracy.

Responsibilities

• Coordinate patient access, referral management, and admission support functions.
• Verify insurance and manage authorizations for services.
• Coordinate telepsychiatry services and CSP Board activities.
• Support front office operations and patient follow-up activities.
• Communicate effectively with patients, families, providers, and partners.

Skills

Behavioral health admissions

Referral coordination

Customer service and de-escalation

Communication (verbal & written)

Confidentiality handling

Multitasking

Independent work with team

Education

High School Diploma or GED

Tools

EMR systems

Scheduling systems

Microsoft Office

Reporting tools

Job description

Tanner is seeking a Referral and Front Office Coordinator - Assessment (Days) to oversee patient access, referral management, and admission support within Willowbrooke Behavioral Health services. The role emphasizes accurate insurance verification, authorization management, telepsychiatry coordination, and front desk operations.

Ideal candidates will have a High School Diploma or GED and at least one year of related experience, with strong organizational, communication, and confidentiality