Client Care Coordinator | FT | Days | Memphis

5100 Alliance Health Services; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks a Scheduling Coordinator for Home Care to coordinate scheduling and assignment of referred patients to the appropriate clinicians, ensuring timely clinical assessments within 48 hours of discharge or referral.

The role involves managing daily patient visit volumes, maintaining detailed records, and supporting a high-quality patient care process within the Home Care team.

Qualifications

• Required - High School Diploma or Equivalent General Studies
• Healthcare, home care or medical office environment 1-3 years
• Knowledge of medical terminology preferred
• Demonstrated organizational skills with ability to set priorities and meet deadlines
• Demonstrates excellent customer service skills
• High attention to detail and ability to think through routine to moderately complex situations
• Proficient in the use of computer programs such as Microsoft Word, Excel, EPIC, HomeWorks and RoadNotes

Responsibilities

• Direct scheduling of all patient care, initial start of care and ongoing follow-up visits.
• Manages daily volume of visits of Clinical Team, including supplemental and contract.
• Maintains accurate reports, data and files according to established procedures.
• Performs other job functions as assigned or requested.

Skills

Scheduling

Medical terminology

Organizational skills

Customer service

Attention to detail

Written and verbal communication

Multitasking

Education

High School Diploma or Equivalent General Studies

Tools

EPIC

HomeWorks

RoadNotes

Microsoft Word

Microsoft Excel

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Responsible for the coordination of scheduling and assigning patients referred to Home Care to the appropriate professional clinicians to maximize patient care and financial outcomes. Ensures that patients receive a clinical assessment within 48 hours of hospital discharge or referral from outpatient facilities. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Responsible for the coordination of scheduling and assigning patients referred to Home Care to the appropriate professional clinicians to maximize patient care and financial outcomes. Ensures that patients receive a clinical assessment within 48 hours of hospital discharge or referral from outpatient facilities. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

What you will do

• Responsible for direct scheduling of all patient care, initial start of care and ongoing follow-up visits.
• Manages daily volume of visits of Clinical Team, including supplemental and contract.
• Maintains accurate reports, data and files according to established procedures.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent General Studies

Work Experience Requirements

• Required - Healthcare, home care or medical office environment 1-3 years

Preferred - Scheduling Knowledge, Skills and Abilities

• Knowledge of medical terminology preferred.
• Demonstrated organizational skills with ability to set priorities and meet deadlines.
• Demonstrates excellent customer service skills.
• High attention to detail and ability to think through routine to moderately complex situations.
• Proficient in the use of computer and various computer programs such as Microsoft Word, Excel, EPIC, HomeWorks and RoadNotes.
• Proficient in use of basic office equipment; multi-line phones; and data entry.
• Ability to understand and prepare moderately complex written materials.
• Ability to communicate verbally and in writing with others.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to evaluate problematic situations and be able to adapt and respond in order to resolve the situation/issue.
• Ability to maintain composure under stress situations.

Supervision Provided by this Position

There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community. Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South. Our goal is to improve every life we touch, including our Associates. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission. With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career. Because we’re not at our best until you are at yours.