Reentry Case Manager: Housing, Training & Jobs

Tampa Bay Academy of Hope; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Tampa Bay Academy of Hope is seeking a Case Manager for the Renew and Empower Program in Lakeland, FL. This role features intake, assessment, and individualized service planning to help justice-impacted individuals achieve housing stability, train for employability, and obtain certifications.

The Case Manager will collaborate with community partners, employers, and service providers; ensure accurate documentation; and contribute to program outcomes and compliant reporting.

Qualifications

• Bachelor’s degree in Social Work or related field preferred; relevant work experience may be considered in lieu of degree.
• Minimum of 2 years’ experience in case management, workforce development, reentry services, or related human services.
• Strong communication, documentation, and organizational skills.

Responsibilities

• Conduct participant intakes, eligibility screenings, and needs assessments.
• Develop individualized case management plans addressing housing, vocational training, employment, and supportive service needs.
• Provide consistent one-on-one case management, mentoring, and guidance to support participant success.
• Connect participants to vocational training opportunities and track progress toward industry-recognized certifications.
• Coordinate referrals for housing, transportation, healthcare, benefits navigation, and counseling.
• Maintain strong employer and community partnerships to expand second-chance hiring opportunities.
• Document all participant interactions and progress in compliance with program and grant reporting requirements.
• Facilitate group sessions and workshops on life skills, financial literacy, and job readiness.
• Monitor participant progress, identify barriers, and implement problem-solving strategies to keep participants engaged.
• Collaborate with the Program Manager and team members to meet program goals and outcomes.

Skills

Communication skills

Documentation

Organizational skills

Mentoring

Education

Bachelor’s degree in Social Work or related field

Job description

Tampa Bay Academy of Hope is seeking a Case Manager for the Renew and Empower Program in Lakeland, FL. This role features intake, assessment, and individualized service planning to help justice-impacted individuals achieve housing stability, train for employability, and obtain certifications.

The Case Manager will collaborate with community partners, employers, and service providers; ensure accurate documentation; and contribute to program outcomes and compliant reporting.