Reentry Career Retention Specialist

Center For Employment Opportunities, Inc.; New York (NY); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

Professional development opportunities

Paid parental leave

Retirement plan

Lunch and learns

Job summary

Center for Employment Opportunities (CEO) is hiring a Retention Specialist for our New York City program. This in-person role focuses on keeping participants engaged in the labor market for at least a year after securing full-time employment.

You will manage caseloads, build trusting relationships, document interactions in our case management system, and collaborate with stakeholders to advance program outcomes. We value lived experience and strong customer-service skills.

Qualifications

• 1-2+ years of related experience in re-entry, social services, or workforce development.
• Strong client relationship management and communication skills.
• Experience using case management systems and CRM preferred.

Responsibilities

• Maintaining frequent contact with participants.
• Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals.
• Providing participants with continued life skills education and relevant resources.
• Advocating for participant needs with parole officers and other constituencies.
• Distributing retention incentives to participants.
• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.
• Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants.

Skills

Customer service

Time management

Relationship building

Salesforce

Tools

Salesforce

Job description

Center for Employment Opportunities (CEO) is hiring a Retention Specialist for our New York City program. This in-person role focuses on keeping participants engaged in the labor market for at least a year after securing full-time employment.

You will manage caseloads, build trusting relationships, document interactions in our case management system, and collaborate with stakeholders to advance program outcomes. We value lived experience and strong customer-service skills.