In‑Person Reentry Retention Specialist (NYC)

Center for Employment Opportunities; New York (NY); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Medical and dental coverage

Professional development opportunities

Paid parental leave

Retirement plan

Paid holidays and leave

Job summary

Center for Employment Opportunities in New York City is seeking a Retention Specialist for an in-person role. You will stay connected with program participants for at least twelve months after securing full-time employment, building trusted relationships and tracking progress in CEO’s case management system.

You will work with participants on life skills, education, and job opportunities, advocate with parole officers, and support incentives.

Qualifications

• 1–2+ years of related experience in re-entry or human services.
• Computer savvy with word processing and internet research.
• Familiarity with Salesforce preferred.

Responsibilities

• Maintaining frequent contact with participants.
• Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals.
• Providing participants with continued life skills education and relevant resources.
• Advocating for participant needs with parole officers and other constituencies.
• Distributing retention incentives to participants.
• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.
• Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants.

Skills

Customer service

Time management

Prioritization

Problem solving

Tools

Salesforce

Job description

Center for Employment Opportunities in New York City is seeking a Retention Specialist for an in-person role. You will stay connected with program participants for at least twelve months after securing full-time employment, building trusted relationships and tracking progress in CEO’s case management system.

You will work with participants on life skills, education, and job opportunities, advocate with parole officers, and support incentives.