Outreach & Retention Specialist for Reentry Programs

Second Day; New York, Northern (NY, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days in first year

Educational benefit

Job summary

Housing Works, in partnership with the DYCD, offers the CRED Program—a 24-week paid training for justice-involved individuals aged 25–40. The Outreach & Retention Specialist will lead outreach, provide counseling, and support enrollment, retention, and satisfaction surveys.

The role requires engaging with diverse communities and documenting client progress in data systems. The position emphasizes collaboration with an interdisciplinary team, adherence to program protocols, and delivering

Qualifications

• Bachelor’s Degree preferred in social services, psychology, social work or related field.
• Experience working with justice-involved or justice-impacted individuals.
• Strong written documentation and communication skills.
• Good problem-solving skills and ability to work autonomously.

Responsibilities

• Engage in networking and in-community outreach to raise awareness and enrollment.
• Develop referral relationships with community organizations and grassroot groups.
• Conduct initial screening assessments of referred individuals.
• Facilitate program orientation and work readiness groups.
• Meet with assigned clients bi-weekly to provide retention support.
• Monitor employment retention outcomes and provide vocational counseling.

Skills

Communication skills

Written documentation

Problem-solving

Autonomy

Bilingual in Spanish

Education

Bachelor’s degree preferred in social services

Tools

Microsoft Excel

Job description

Housing Works, in partnership with the DYCD, offers the CRED Program—a 24-week paid training for justice-involved individuals aged 25–40. The Outreach & Retention Specialist will lead outreach, provide counseling, and support enrollment, retention, and satisfaction surveys.

The role requires engaging with diverse communities and documenting client progress in data systems. The position emphasizes collaboration with an interdisciplinary team, adherence to program protocols, and delivering