Retention Specialist

Voa Gny; New York, Northern (NY, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birthd

Job summary

The Retention Specialist for the Career Access Program will work directly with participants, employers, and community partners to provide personalized support, identify barriers, and implement strategies to ensure participants’ continued success in their careers in Bronx, NY.

This role will monitor progress post-placement, facilitate ongoing professional development, and build strong relationships with employers to promote inclusive employment for individuals with disabilities.

Qualifications

• Associate degree or 60 college credits in the human services field, or high school diploma or GED with 2 years relevant experience in workforce development.
• Demonstrated verbal and written communication ability, including basic computer skills.

Responsibilities

• Develop individualized retention plans for each participant, focusing on overcoming barriers to job retention and career advancement.
• Provide ongoing one-on-one support to participants to address challenges related to their work environment, personal circumstances, or skill development.
• Monitor participants' progress post-placement, conducting regular check-ins to assess job satisfaction and overall well-being.
• Establish and maintain strong relationships with employers who have hired program participants, offering guidance on accommodating employees with disabilities.
• Identify and resolve barriers to retention, such as workplace challenges, skill gaps, personal issues, or conflicts between the participant and employer.
• Participate in outreach efforts to expand the program’s network of employers and community partners who are committed to hiring and retaining individuals with disabilities.

Skills

Verbal and written communication

Basic computer skills

Education

Associate degree or 60 college credits in human services

High school diploma or GED with 2 years relevant experience

Job description

Position: Retention Specialist

The Retention Specialist for the Career Access Program will play a pivotal role in ensuring the long-term success and job retention of participants enrolled in the Career Access Program. This individual will work directly with program participants, employers, and community partners to provide personalized support, identify challenges, and implement strategies to ensure participants’ continued success in their careers. The Retention Specialist will monitor participants' progress post-placement, resolve any barriers to success, and assist with ongoing professional development.

Career Access program is a community outreach initiative designed to offer vocational rehabilitation services to individuals with disabilities.

Location: Bronx, NY 10455

Minimum Qualifications

• Associate degree or 60 college credits courses in the human services field, or high school diploma or GED with 2 years of relevant experience in workforce development.
• The position also requires a demonstrated verbal and written communication ability, including basic computer skills.

Retention Specialist Principal Responsibilities

1. Develop individualized retention plans for each participant, focusing on overcoming barriers to job retention and career advancement. Collaborate with participants to set goals for career advancement and provide guidance on achieving those goals.
2. Provide ongoing one-on-one support to participants to address challenges related to their work environment, personal circumstances, or skill development.
3. Monitor participants' progress post-placement, conducting regular check-ins to assess job satisfaction and overall well-being.
4. Establish and maintain strong relationships with employers who have hired program participants, offering guidance on accommodating employees with disabilities.
5. Identify and resolve barriers to retention, such as workplace challenges, skill gaps, personal issues, or conflicts between the participant and employer.
6. Participate in outreach efforts to expand the program’s network of employers and community partners who are committed to hiring and retaining individuals with disabilities.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!