Operations Specialist

Aveanna Healthcare; Oakland (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Matching

Employee Stock Purchase Plan

Company-Paid Life Insurance

Paid Holidays

Paid Vacation Days

Paid Sick Days

Opportunities to advance and grow

Job summary

Aveanna Healthcare is seeking an Operations Specialist to provide top-level customer service for branch clinical operations. The role includes payroll, personnel, and caregiver coordination activities, with responsibilities spanning onboarding support, credential verification, and billing-related tasks.

The position emphasizes accuracy, confidentiality, and strong communication to ensure smooth office operations and effective interaction with caregivers and corporate teams.

Qualifications

• High school diploma or GED required.
• Proficient typing and MS Office skills.
• Advanced Excel skills preferred.
• Payroll or HR experience is a plus.
• Ability to maintain confidentiality and professional boundaries.

Responsibilities

• Process weekly caregiver payroll entries and ensure accuracy.
• Audit payroll reports and coordinate adjustments.
• Close payroll weekly per guidelines.
• Prepare timesheets and nursing notes for billing.
• Maintain payroll files and communicate discrepancies to payroll.
• Support caregiver onboarding and credential verification.
• Maintain caregiver contact lists and schedules.
• Answer phones and route messages to appropriate staff.
• Process invoices and order office supplies.
• Coordinate with risk management and leave specialists on workers' comp claims.

Skills

Typing skills

Microsoft Office

Microsoft Excel

Communication skills

Organization

Time management

Problem solving

Conflict resolution

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Position Overview

The Operations Specialist is responsible for providing top level customer service to internal and external clients as it relates to branch location’s clinical operational support activities.

Overview

The Operations Specialist is responsible for providing top level customer service to internal and external clients as it relates to branch location’s clinical operational support activities.

Compensation:

$23/HR, plus monthly incentive potential

Benefits Overview

• Health, Dental, Vision Insurance
• 401(k) Savings Plan with Employer Matching
• Employee Stock Purchase Plan
• Company-Paid Life Insurance
• Paid Holidays, Paid Vacation Days, Paid Sick Days
• Opportunities to advance and grow professionally

Essential Job Functions

Payroll Activities:

• Weekly time sheets entries for caregiver staff visits which generates billing
• Audit weekly payroll reports and make timely payroll adjustments when necessary
• Process and close payroll each week according to guidelines
• Prepare and ensure timesheets and nursing notes for corporate billing department are processed according to guidelines
• Prepare and maintain payroll files
• Review and audit weekly net profit reports and communicate discrepancies to management in a timely manner
• Be primary point of contact for location caregiver payroll inquiries
• Establish an open line of communication and positive relationship with the Corporate Payroll department

Personnel Activities:

• Assist with caregiver onboarding activities; may be asked to assist with recruiting activities
• Ensuring all caregiver personnel files are secure, accurate and complete
• Verification and maintenance of caregiver credentials (licenses and certifications)
• Creating and providing monthly evaluation and skills report to Director(s)
• Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities
• Coordinate with People Services on all unemployment claims
• Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education

Caregiver Coordination Activities:

• Establish and maintain an orientation schedule for caregiver staff
• Maintain accurate and up to date contact list of all active caregivers, including mailing log
• Review and confirm weekly schedules according to branch location guidelines
• Mail monthly schedule to patient’s home each month according to branch location guidelines

Office Support Activities:

• Scanning and/or filing of documentation and records
• Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member
• Mail distribution to appropriate staff member or department
• Process invoices according to branch location guidelines
• Office supply orders
• Preform special projects as needed

Requirements

• High school diploma or GED
• Proficient typing skills
• Proficient Microsoft Office skills

Preferences

• Payroll and/or human resources experience

Private Duty, Home Care Or Health Care Company Experience

• Advanced Microsoft Excel skills
• Two (2) years general office experience

Other Skills/Abilities

• Must maintain company and employee confidentiality at all times
• Must maintain professional boundaries at all times
• Ability to remain calm and professional in stressful situations
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Physical Demands

• Must be able to speak, write, read, and understand English
• Occasional lifting, carrying, pushing, and pulling of up to 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity

Environment

• Performs duties in an office environment with occasional field visits during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Aff...: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CCPA Notice for Job Applicants, Contractors, and Employees Residing in California