Client Experience Coordinator/ Remote

Aveanna Healthcare; San Jose (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Aveanna Healthcare in San Jose, CA is seeking an AveannaCare Specialist/Coordinator to support AveannaCare users—participants, clients, care providers, and reimbursement recipients—and ensure smooth operations. You will assist users by email, phone, computer or in person.

Key responsibilities include handling calls, maintaining punch and attendance in AveannaCare, managing client and employee service accounts, running reports in a SQL environment, and meeting payroll and billing deadlines.

Qualifications

• Bachelor's degree preferred, but not required.
• Strong payroll and/or customer service experience within the last four years.
• Excellent interpersonal skills; self-driven, motivated and results oriented.
• Strong analytical and judgment skills.
• Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software.
• Ability to successfully handle multiple tasks simultaneously; strong organizational skills.
• Bi-lingual in Spanish is preferred.

Responsibilities

• Receive and handle incoming calls.
• Maintain and review punch and attendance entries within AveannaCare.
• Maintain and update Employee & Client Service Accounts in AveannaCare.
• Run AveannaCare reports and process data imports as needed, including in a SQL report environment.
• Adhere to payroll /billing cut offs and deadlines.
• Follow up with regional centers, families, and care providers as needed.
• Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines.
• Resolve payroll / punch issues or concerns.

Skills

Payroll

Customer service

Interpersonal skills

Data analysis

SQL reports

Bilingual Spanish

Microsoft Excel

Proprietary software

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Aveanna proprietary software

SQL reporting environment

Job description

Join a Company That Puts People First!

At Aveanna, We’re Proud To Foster a Workplace Culture That Celebrates Diversity, Encourages Connection, And Supports Our Team Members Every Step Of The Way. Here’s What Sets Us Apart

Overview

At Aveanna, We’re Proud To Foster a Workplace Culture That Celebrates Diversity, Encourages Connection, And Supports Our Team Members Every Step Of The Way. Here’s What Sets Us Apart

Award-Winning Culture

• Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.

Employee Connection & Support

• Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.
• Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.
• Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.

Inclusive Learning Environment

• We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.

Commitment to Community

• Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.

Job Description Summary

The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e‑mail, phone, computer or in‑person.

Essential Job Functions / Responsibilities

• Adhere to Aveanna Core Values
• Receive and handle incoming calls
• Maintain and review punch and attendance entries within AveannaCare
• Maintain and update Employee & Client Service Accounts in AveannaCare
• Run AveannaCare reports and process data imports as needed, including in a SQL report environment
• Adhere to payroll /billing cut offs and deadlines
• Follow up with regional centers, families, and care providers as needed
• Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
• Resolve payroll / punch issues or concerns
• Analyze, identify and resolve issues relating to AveannaCare
• Use professional communication and conflict resolution techniques as required
• Evaluate data issues, report feedback and observations in determining task priorities
• Performs other duties as assigned or needed.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Position Qualifications

• Bachelor’s degree preferred, but not required
• Minimum of one year of payroll and/or customer service experience within the last four years
• Excellent interpersonal skills; self-driven, motivated and results oriented
• Strong analytical and judgment skills
• Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software
• Ability to successfully handle multiple tasks simultaneously; strong organizational skills
• Thrive in a fast-paced environment
• Bilingual in Spanish, preferred