Recruiting Platform Specialist: Administrator & Optimizer

Cisco; North Carolina; On-site; USD 90,000 - 115,000; Full time

Job summary

Cisco is seeking a Phenom Platform Specialist to oversee day-to-day administration, configuration, and stability of the Phenom recruiting platform. You’ll own platform tasks, manage user access, and support cross-functional stakeholders across HR, IT, Security, and Finance.

The role emphasizes hands-on platform ownership, documentation, and timely issue resolution to improve the hiring experience at Cisco across teams and stages.

Qualifications

• Bachelor's degree required in Information Systems, Computer Science, HR, Business Administration, or related field.
• 3+ years of experience in system administration, platform support, HR tech, recruiting tech, or related function.
• 1+ years of experience supporting enterprise platforms, automation tools, or AI-enabled systems in an operational environment.
• Demonstrated experience handling configuration, administration, or day-to-day support for business-critical systems.
• Experience fixing system issues and partnering with collaborators to resolve platform-related needs.
• Attention to detail with the ability to handle operational tasks consistently and accurately.

Responsibilities

• Handle day-to-day platform administration tasks including user access, configuration updates, and support request triage.
• Fix system issues across Phenom modules and Workday.
• Support staging and production validation for platform updates, releases, and configuration changes.
• Maintain accurate platform documentation including configuration records, process notes, and support logs.
• Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards.
• Handle workflow logic, notification templates, screening questionnaires, and user access settings.
• Identify and flag recurring issues, configuration gaps, and opportunities for platform improvement.
• Serve as a point of contact for recruiter and coordinator platform questions, providing timely and accurate responses.
• Partner with HR, Finance, IT, Security, Compliance, and business leaders.
• Chip in to user-facing documentation, release notes, and training materials.
• Support platform governance activities including change tracking and release coordination.
• Partner with Phenom on improvements and issue resolution.
• Evaluate new Phenom capabilities and recommend adoption strategies.
• Know the latest on Phenom guidelines and product roadmap developments.

Skills

Platform administration

System administration

HR technology

Recruiting technology

Workday

Education

Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field

Tools

Phenom

Workday

Automation tools

Job description

Cisco is seeking a Phenom Platform Specialist to oversee day-to-day administration, configuration, and stability of the Phenom recruiting platform. You’ll own platform tasks, manage user access, and support cross-functional stakeholders across HR, IT, Security, and Finance.

The role emphasizes hands-on platform ownership, documentation, and timely issue resolution to improve the hiring experience at Cisco across teams and stages.