Phenom Platform Specialist

Cisco; Durham (NC); On-site; USD 111,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Cisco matching

Paid parental leave

Paid time away / vacation

Job summary

Cisco is seeking a Phenom Platform Specialist to manage day-to-day administration, configuration, and stability of the Phenom recruiting platform, directly supporting the hiring experience across Cisco. The role requires governance of changes, collaboration with HR, IT, Security, Compliance, and business leaders, plus ongoing improvements to Phenom workflows and user-facing documentation.

You'll triage requests, configure modules, and partner with Phenom on adoption strategies, training

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field.
• 3+ years of experience in system administration, platform support, HR technology, recruiting technology, or a related function.
• 1+ years of experience supporting enterprise platforms, automation tools, or AI-enabled systems in an operational environment.
• Demonstrated experience handling configuration, administration, or day-to-day support for business-critical systems.
• Experience fix system issues and partnering with collaborators to resolve platform-related needs.
• Good attention to detail with the ability to handle operational tasks with consistency and accuracy.

Responsibilities

• Handle day-to-day platform administration tasks including user access, configuration updates, and support request triage.
• Fix system issues across Phenom modules and Workday.
• Support staging and production validation for platform updates, releases, and configuration changes.
• Maintain accurate platform documentation including configuration records, process notes, and support logs.
• Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards.
• Handle workflow logic, notification templates, screening questionnaires, and user access settings.
• Identify and flag recurring issues, configuration gaps, and opportunities for platform improvement.
• Serve as a point of contact for recruiter and coordinator platform questions, providing timely and accurate responses.
• Partner with HR, Finance, IT, Security, Compliance, and business leaders.
• Chip in to user-facing documentation, release notes, and training materials.
• Support platform governance activities including change tracking and release coordination.
• Partner with Phenom on improvements and issue resolution.
• Evaluate new Phenom capabilities and recommend adoption strategies.
• Know the latest on Phenom guidelines and product roadmap developments.

Skills

System administration

Platform support

HR technology

Recruiting technology

Enterprise platforms

Collaboration

Education

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Bachelor's degree in Human Resources

Bachelor's degree in Business Administration

Tools

Phenom

Workday

Job description

Cisco is seeking a Phenom Platform Specialist to manage day-to-day administration, configuration, and stability of the Phenom recruiting platform, directly supporting the hiring experience across Cisco. The role requires governance of changes, collaboration with HR, IT, Security, Compliance, and business leaders, plus ongoing improvements to Phenom workflows and user-facing documentation.

You'll triage requests, configure modules, and partner with Phenom on adoption strategies, training