Senior Platform Solutions Consultant

020 Cisco Systems, Inc.; North Carolina; On-site; USD 111,000 - 148,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with Cisco matching

Paid parental leave

Short and long-term disability

Basic life insurance

Job summary

Cisco Systems, Inc. is seeking a Phenom Platform Specialist to oversee day-to-day administration, configuration, and stability of Cisco's Phenom recruiting platform.

You will work hands-on to support user access, updates, and platform triage, partnering across HR, IT, Security, and Finance to drive reliable recruiting processes. The role requires 3+ years in system administration or platform support, with experience configuring enterprise platforms and strong attention to detail.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 3+ years of system administration or platform support experience.
• 1+ years supporting enterprise platforms or AI-enabled systems.
• Experience configuring and administering business-critical systems.
• Strong attention to detail and problem-solving.

Responsibilities

• Platform Administration & Support: Handle day-to-day platform administration tasks including user access, configuration updates, and support request triage.
• Fix system issues across Phenom modules and Workday; support staging and production validation for platform updates, releases, and configuration changes.
• Maintain accurate platform documentation including configuration records, process notes, and support logs.
• Configuration & Maintenance: Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards; manage workflow logic, templates, questionnaires, and access settings.
• Collaborator Support: Serve as a point of contact for recruiter questions; partner with HR, Finance, IT, Security, Compliance, and business leaders; contribute to user-facing docs and training.
• Vendor & Platform Management: Partner with Phenom on improvements; evaluate new capabilities and adoption strategies; stay updated on guidelines and roadmap developments.

Skills

Platform administration

Configuration updates

Documentation

Stakeholder collaboration

Education

Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field

Job description

Cisco Systems, Inc. is seeking a Phenom Platform Specialist to oversee day-to-day administration, configuration, and stability of Cisco's Phenom recruiting platform.

You will work hands-on to support user access, updates, and platform triage, partnering across HR, IT, Security, and Finance to drive reliable recruiting processes. The role requires 3+ years in system administration or platform support, with experience configuring enterprise platforms and strong attention to detail.