Phenom Sr. Solutions Consultant

Cisco Systems, Inc; North Carolina; On-site; USD 111,000 - 148,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Cisco Systems, Inc. is seeking a Phenom Platform Specialist to own day-to-day administration of Cisco's Phenom recruiting platform, including user access, configuration, and support triage. You’ll work cross-functionally with HR, IT, and security to ensure smooth platform operations across Cisco.

The role emphasizes hands-on platform ownership, documentation, and governance, with opportunities to influence updates, releases, and adoption of new Phenom capabilities.

Qualifications

• Bachelor's degree in information systems, CS, HR, business or related field.
• 3+ years in system administration, platform support or HR/recruiting tech.
• 1+ years supporting enterprise platforms or AI-enabled systems.
• Experience configuring and supporting business-critical systems.
• Strong troubleshooting and stakeholder collaboration skills.
• Detail oriented with consistent operational execution.

Responsibilities

• Platform Administration: manage user access, config updates, and support triage.
• Configuration & maintenance: manage workflows, templates, questionnaires, and access.
• Stakeholder support: answer questions and coordinate with HR, IT, security, finance.
• Vendor & platform management: evaluate Phenom capabilities and roadmap.

Skills

System administration

Platform support

HR technology

AI-enabled systems

Stakeholder collaboration

Attention to detail

Education

Bachelor's degree in Information Systems, Computer Science, HR, Business Administration, or related field

Tools

Phenom platform

Workday

Job description

The application window is expected to close on: 09/29/2026

The Phenom Platform Specialist supports the day-to-day administration, configuration, and stability of Cisco's Phenom recruiting platform.

This is a strong fit for someone who enjoys the hands-on side of system ownership and wants to contribute to a platform that directly supports the hiring experience across Cisco.

Key Responsibilities

Platform Administration & Support

• Manage day-to-day platform administration tasks including user access, configuration updates, and support request triage.
• Troubleshoot system issues across Phenom modules and Workday
• Support staging and production validation for platform updates, releases, and configuration changes.
• Maintain accurate platform documentation including configuration records, process notes, and support logs.

Configuration & Maintenance

• Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards.
• Manage workflow logic, notification templates, screening questionnaires, and user access settings.
• Identify and flag recurring issues, configuration gaps, and opportunities for platform improvement.

Stakeholder Support

• Serve as a point of contact for recruiter and coordinator platform questions, providing timely and accurate responses.
• Partner with with HR, Finance, IT, Security, Compliance, and business leaders.
• Contribute to user-facing documentation, release notes, and training materials.
• Support platform governance activities including change tracking and release coordination.

Vendor & Platform Management

• Partner with Phenom on enhancements and issue resolution.
• Evaluate new Phenom capabilities and recommend adoption strategies.
• Stay current on Phenom best practices and product roadmap developments.

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field.
• 3+ years of experience in system administration, platform support, HR technology, recruiting technology, or a related function.
• 1+ years of experience supporting enterprise platforms, automation tools, or AI-enabled systems in an operational environment.
• Demonstrated experience managing configuration, administration, or day-to-day support for business-critical systems.
• Experience troubleshooting system issues and partnering with stakeholders to resolve platform-related needs.
• Strong attention to detail with the ability to manage operational tasks with consistency and accuracy.

Preferred Qualifications

• Experience supporting Phenom or a comparable talent, CRM, or recruiting technology platform.
• Background in Talent Acquisition, recruiting operations, HR operations, or employee experience environments.
• Demonstrated ability to learn new platform capabilities quickly and apply them in a practical business context.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $111,100.00 to $147,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members