Recruiting and Enrollment Coordinator

University of Michigan; Ann Arbor (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous time off

Health insurance

Retirement plan with matching

Life insurance

Long-term disability

Flexible spending accounts

Paid parental leave

Job summary

The Gerald R. Ford School of Public Policy at the University of Michigan is seeking a Recruitment & Enrollment Coordinator for the Online MPA program in Ann Arbor. You will be the main point of contact for prospective students, guiding them through exploration, application, and enrollment steps.

You will manage outreach, events, webinars, and admissions processes in Salesforce, collaborate across teams, and help plan two in-person residency weekends each year.

Qualifications

• Bachelor's degree or equivalent
• Experience with direct interaction with prospective students or the public
• Strong communication in one-on-one and group settings
• Experience building relationships through proactive outreach and follow-up
• Ability to manage multiple conversations and deadlines across teams
• Experience using a CRM to track contacts and progress

Responsibilities

• Serve as the primary contact for prospective and admitted students
• Guide applicants through exploration and the application process
• Represent the Online MPA at webinars and events
• Coordinate admissions operations and records in Salesforce
• Use enrollment data to improve the outreach and experience
• Plan recruitment outreach with marketing for campaigns
• Develop and manage email campaigns for various audiences
• Maintain recruitment materials and webpages
• Plan in-person residency weekends in Ann Arbor
• Collaborate with program staff on onboarding and orientation
• Support scholarship review and financial aid coordination

Skills

Communication

Relationship building

Event coordination

CRM proficiency

Multitasking

Education

Bachelor's degree

Tools

Salesforce

Job description

Who We Are

The Gerald R. Ford School of Public Policy is seeking a Recruitment & Enrollment Coordinator for its Online Master of Public Affairs program. Our Online MPA serves working professionals through online coursework and two in-person residency weekends in Ann Arbor. This person will be the first point of contact for prospective students and a consistent guide as they explore the program, apply, and decide whether to enroll.

The role combines direct student recruitment with the admissions work that supports it. You will meet individually with prospective students, answer questions at events and webinars, follow up with applicants, and help admitted students take their next steps. You will also manage communications and admissions processes, use enrollment data to guide outreach, and work closely with colleagues across the Ford School.

The Ford School is one of the nation's foremost policy schools, housed at one of the world's great public universities. We are a community dedicated to the public good. We inspire and prepare leaders grounded in service, conduct transformational research, and collaborate on evidence-based policymaking to take on our communities' and our world's most pressing challenges. To learn more about the Ford School, read About Us.

Responsibilities*

Recruitment and Enrollment Management (60%)

• Serve as the primary, public-facing contact for prospective and admitted students, building relationships through individual appointments, email, phone, and events
• Guide prospective students through program exploration and the application process, and provide timely, personal follow-up
• Represent the Online MPA at webinars and recruitment events, presenting the program and answering questions for varied audiences
• Coordinate admissions operations, application review, applicant communications, and accurate records in Salesforce
• Use recruitment and enrollment data to identify outreach opportunities and improve the prospective student experience

Recruitment Strategy and Communications (20%)

• Partner with the program team and marketing colleagues to plan recruitment outreach and communications
• Develop and manage email campaigns for prospective, applicant, and admitted student audiences, writing clear, welcoming messages that explain the program and next steps
• Maintain accurate recruitment materials, admissions webpages, and digital content
• Plan recruitment events and outreach that broaden the program's reach and help prospective students connect with the Ford School

Program Support (20%)

• Collaborate with the program staff on onboarding and orientation for incoming students
• Support scholarship review, admissions-related financial aid coordination, and efforts to help admitted students make enrollment decisions
• Help plan and support at least two in-person residency weekends in Ann Arbor each academic year, along with other program events as needed

Required Qualifications*

• Bachelor's degree or an equivalent combination of education and experience
• At least two years of experience in a role involving regular, direct interaction with prospective students, applicants, clients, or other members of the public. Experience in admissions, recruitment, enrollment, student services, or a related setting is particularly relevant
• Demonstrated ability to communicate effectively in one-on-one and group settings using a variety of formats, including email, video meetings, and presentations
• Experience building relationships through proactive outreach and follow-up
• Strong organizational skills and the ability to manage multiple conversations, deadlines, and records at once
• Ability to work collaboratively across teams, use sound judgment, and handle sensitive information appropriately
• Experience using a CRM or comparable system to track contacts, communications, and progress through a process

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Paid parental leave

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This position generally follows a Monday-Friday schedule. Flexibility to work occasional evenings and weekends is required to connect with prospective students who work during the day, support recruitment activities, and participate in two annual residency weekends in Ann Arbor. Some travel for admissions events may be required.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.