Global and Experiential Learning Program Manager (Hybrid)

University of Michigan; Flint (MI); Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Tuition support

Generous time off

Retirement plan with matching

Health insurance

Life insurance

Long-term disability

Flexible spending accounts

Résumé du poste

University of Michigan - Flint seeks a Global and Experiential Learning Program Manager to lead the development, coordination, and administration of education abroad programs. You will advise students, collaborate with faculty and international partners, and contribute to the university's internationalization strategy.

The role involves managing day-to-day operations of diverse programs, coordinating risk management, and supporting scholarships and outreach efforts across campus and partner

Qualifications

• Bachelor's degree is required.
• 2+ years of professional education abroad experience.
• Knowledge of international risk management, traveler health and safety, emergency protocols, and visa processes.
• Excellent written, verbal, and interpersonal communication skills with advising experience.
• Experience designing pre-departure orientations and student programs.
• Knowledge of education abroad standards and student-support principles.
• Strong organizational skills and ability to manage multiple programs.
• Experience with database management or CRM software.
• Willingness to travel locally and internationally.
• U.S. Citizens or lawful permanent residents required.

Responsabilités

• Manage day-to-day operations of the Global Learning offerings from development through evaluation.
• Partner with faculty and international institutions on design, budgeting, logistics, risk management, and approvals.
• Assess portfolio and recommend program additions or revisions based on enrollment and outcomes.
• Serve as Alternate Responsible Officer (ARO) and Designated School Official (DSO).
• Advise students on program selection, applications, funding, and academic planning.
• Guide students through visas, health and safety, and cultural transition.
• Develop and deliver information sessions, orientations, and reentry programming.
• Ensure program compliance with university policy and international travel standards.
• Collect and analyze program data to evaluate effectiveness.
• Manage participation in Gilman and Fulbright scholarships and grants.
• Identify and pursue external funding opportunities to expand access to global learning.
• Plan and promote signature events like Education Abroad Fair and International Education Week.
• Develop recruitment strategies and promotional content to broaden participation.
• Represent the Center for Global Engagement at campus and community events.
• Maintain the Education Abroad website and social media.
• Maintain accurate records using Terra Dotta/M Compass and related systems.
• Manage the education abroad operational budget and liaise with academic/administrative units.
• Contribute to the university's internationalization strategy by integrating global learning into initiatives.
• Represent the university in professional organizations.

Connaissances

Communication skills

Risk management

Student advising

Travel & visas

Program development

Formation

Bachelor's degree

Master's degree preferred

Outils

CRM software

Database systems

Description du poste

Reporting to the Director of the Center for Global Engagement and Senior International Officer, the Global and Experiential Learning Program Manager will lead the development, coordination, and administration of education abroad programs. The Global and Experiential Learning Program Manager will provide comprehensive advising and support to students throughout the education abroad process while collaborating with faculty, staff, and international partners. This role will also contribute to the university's internationalization strategy.

Responsibilities*

Program Management & Development (25%)

• Manage the day-to-day operations of the Global Learning offerings, including traditional education abroad, faculty-led programs, exchanges, internships, and research opportunities, from development through evaluation.
• Partner with faculty and international institutions on program design, budgeting, logistics, risk management, and university approvals.
• Assess and analyze the education abroad portfolio and recommend program additions, revisions, or closures based on enrollment, outcomes, and institutional vision and mission.
• Serve as the Alternate Responsible Officer (ARO) and Designated School Official (DSO).

Student Advising & Support (20%)

• Advise students on program selection, applications, funding, and academic planning related to education abroad, exchange opportunities, and experiential learning opportunities.
• Guide students through the practical and personal aspects of international travel, including visas, health and safety, and cultural transition.
• Develop and deliver information sessions, orientations, and reentry programming.

Risk Management, Compliance & Assessment (15%)

• Ensure program compliance with university policy and international travel standards, including health, safety, and risk management requirements.
• Collect and analyze program data to evaluate effectiveness and inform continuous improvement.

Scholarship Program Management & Grants (10%)

• Manage institutional participation in scholarship and grant programs, including Gilman and Fulbright.
• Identify and pursue external funding opportunities to expand access to global learning.

Events, Outreach & Marketing (10%)

• Plan and promote signature events, including the Education Abroad Fair and International Education Week.
• Develop recruitment strategies and promotional content to broaden participation, particularly among underrepresented students.
• Represent the Center for Global Engagement at campus and community events.
• Maintain the Education Abroad website and social media.

Office Administration & Finance (10%)

• Maintain accurate program, scholarship, and financial records using Terra Dotta/M Compass and related systems.
• Manage the education abroad operational budget and serve as liaison to academic and administrative units.

Comprehensive Internationalization & Professional Engagement (10%)

• Contribute to the university's internationalization strategy by integrating global learning into academic and career-readiness initiatives.
• Represent the university in relevant professional organizations.

Required Qualifications*

• Bachelor's degree.
• Two (2) or more years of professional experience in education abroad, international education, or a related area.
• Demonstrated knowledge of international risk management, traveler health and safety, emergency protocols, and visa and immigration processes.
• Excellent written, verbal, and interpersonal communication skills, including experience advising students and developing and delivering presentations.
• Experience designing and facilitating pre-departure orientations, workshops, or other student programs.
• Knowledge of education abroad standards, practices, and student-support principles.
• Strong organizational skills and the ability to manage multiple programs, deadlines, and stakeholder relationships.
• Demonstrated experience with database management systems and/or customer relations management software.
• Willingness to travel locally and internationally.
• To comply with Homeland Security regulations, applicants must be U.S. Citizens or lawful permanent residents.

Desired Qualifications*

• Master's degree in international education, higher education, student affairs, or a related field.
• At least three years of professional experience in education abroad or international education.
• Experience developing risk-mitigation strategies and responding to student health, safety, or emergency situations.
• Experience studying, working, living, or traveling extensively abroad.
• Knowledge of international academic systems, course equivalencies, credit articulation, and transfer-credit processes.
• Experience using education abroad management systems, such as Terra Dotta.
• Experience collaborating with faculty, campus partners, overseas institutions, and third-party program providers.

Why Work at U-M Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits Include

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage.

UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/.

Information about our vision, mission and values can be found at: https://www.umflint.edu/chancellor/leadership-mission-vision/

Modes of Work

Hybrid

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

Learn more about the work modes here.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.