Recruitment Coordinator

The University of Michigan; Ann Arbor (MI); Hybrid; USD 55,000 - 80,000; Full time

Job summary

The University of Michigan SMTD seeks an Admissions Recruiter to drive recruitment, admission decisions, and financial aid collaboration across music, theatre, and dance programs. This hybrid role requires frequent travel and weekend/evening hours, reporting to the Associate Director of Admissions.

You will work with faculty and staff to move applicants through the admissions process, plan events, and support CRM Slate operations while engaging diverse communities across Michigan and beyond.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in higher education admissions, recruitment, enrollment, financial aid, student services, or related field.
• Experience advising or guiding individuals while communicating policies and resources.
• Experience processing applications and maintaining confidential records.
• Experience planning events, campus visits, webinars, or similar programming.
• Excellent written, verbal, presentation, interpersonal, and organizational skills.
• Ability to work weekends and evenings as scheduled.
• Willingness and ability to travel extensively during recruitment season.

Responsibilities

• Recruit prospective students and families in person or virtually.
• Travel to college fairs, regional auditions, recruitment visits, and online events.
• Provide information sessions on campus and across programs.
• Collaborate with Admissions Program Coordinator to plan SMTD advertising.
• Develop SMTD website content and update CRM as needed.
• Support admissions processing and CRM slate workflows.
• Assist with merit and need-based financial aid processes.

Skills

Excellent written and verbal comms

Presentation skills

Interpersonal skills

Organizational skills

Travel and scheduling flexibility

Diversity and inclusion sensitivity

Stakeholder collaboration

Slate CRM familiarity

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Video conferencing platforms

Web-based technologies

Slate CRM

Job description

Job Summary

It is the mission of the University of Michigan School of Music, Theatre & Dance to create an environment of educational and artistic excellence by nurturing creativity, academic integrity, and professionalism in its faculty and students. As a comprehensive performing arts school set in one of the world's finest public institutions of higher education, the School is deeply engaged in the creation, practice, scholarship, and pedagogy of music, theatre, and dance.

• We aim to provide leadership, nationally and internationally, in all three fields.
• We assert and celebrate the value of the arts to the mission of the University of Michigan.
• We serve the community, the region, and the State of Michigan through public performances, cultural resources, arts education, and outreach programs.

The School's mission is predicated on the belief that the study and practice of the performing arts depend upon a diverse community of learning in which a spirit of social responsibility and principled entrepreneurship is fostered.

This position reports to the Associate Director of Admissions. Significant out-of-town travel is required at certain times of year and may include weekends and evenings. Some additional hours during the height of the admissions season may be required.

Responsibilities

Recruitment, Admissions, and Financial Aid (75%)

• Recruitment
• Meet with prospective students and their families in person or virtually to explain School and University admissions policies and procedures and answer questions on academic programs, auditions, School applications, and campus life.
• Travel and represent the SMTD at college fairs, regional auditions, recruitment visits, and receptions, or represent SMTD at similar online events.
• Give information sessions to prospective and auditioning students on campus.
• Partner with the Admissions Program Coordinator (Communications) to plan and implement SMTD advertising efforts, in liaison with SMTD Marketing & Communications.
• Develop and maintain content on relevant sections of the SMTD website.
• Assist with execution of prospective student event days and auditions, and other admissions visit programming.
• Admissions
• Read, review, and render admission decisions on undergraduate and graduate student applications for specific programs in music, theatre, musical theatre, and dance as assigned. Responsible for monitoring admission and yield rates within programs assigned, and meeting enrollment goals.
• Work with faculty annually to move applicants through the admissions process for assigned programs/departments.
• Provide active communication with the faculty and with the applicants to encourage enrollment.
• Consult with the faculty on their particular admissions requirements; learn and use program level benchmarks and measures.
• Following the direction of supervisors, execute business processes related to applications, i.e., processing paper and electronic applications/credentials, checking conduct statement responses, matching application/credentials with portfolio/audition results, and completing batch data entry loads, etc.
• Participate fully in the test and launch processes for our application and CRM environments as necessary.
• Support other admissions and financial aid projects as assigned. E.g. degree program changes in M-Pathways
• Financial Aid
• Support the merit-based financial aid process by preparing profiles on admitted applicants, participating in meetings with faculty and the financial aid team and making recommendations within the process for levels of support.
• Support the need-based financial aid process by learning the fundamentals of grants, loans, and work-study funding and eligibility requirements to communicate with prospective students; work actively with the SMTD financial aid team to help students through need-based financial aid processes.

Special Administrative Assignments (15%)

Organize and execute special project and supervision responsibilities as assigned, which may include some of the following:

• Hire, train, and supervise student workers.
• Lead and manage SMTD In-Person Visits and online Webinar programming.
• Lead and manage SMTD off-campus recruitment efforts.
• Lead and manage Non-Rackham Graduate international student I-20 visa request processing; liaison with U-M International Center.
• Lead and manage incoming Study Abroad application processes.

Administrative Responsibility (10%)

• Prepare and maintain periodic reports and surveys related to areas of oversight.
• Develop expertise in the Query, Deliver, and Reader portions of CRM Slate.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Two or more years of professional experience in higher education admissions, recruitment, enrollment management, financial aid, student services, or a related field.
• Experience advising, guiding, or supporting individuals while clearly communicating policies, procedures, programs, services, and available resources.
• Experience reviewing or processing applications, forms, or related materials; maintaining accurate and confidential records; and supporting administrative or program-related activities.
• Experience planning and delivering events, presentations, information sessions, campus visits, webinars, or similar programming.
• Excellent written, verbal, presentation, interpersonal, and organizational skills, including the ability to communicate with tact and diplomacy in sensitive or difficult situations.
• Experience working effectively with faculty, staff, students, families, or individuals from diverse communities and cultures.
• Proficiency with Microsoft Office, Google Workspace, video-conferencing platforms, and web-based technologies.
• Ability to work weekends and evenings as scheduled.
• This position involves a willingness and ability to travel by car, public transit, rail, or air. Extensive travel is required during recruitment season (typically summer and fall).
• This position routinely moves materials weighing up to 50 pounds across campus and to recruitment events.

Desired Qualifications

• Experience with arts admissions or recruitment, including audition- or portfolio-based application processes in music, dance, theatre, or musical theatre.
• Professional or collegiate training in music, dance, theatre, musical theatre, or a related performing-arts field.
• Experience working with international students and/or speaking ability in a second language.
• Working familiarity with relational databases, CRM products (e.g. Slate), and/or the M-Pathways Student Administration system.
• Knowledge of University policies and procedures.

Modes of Work

This is a hybrid position with some days working on campus in Ann Arbor, MI. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Candidates for this position must be legally authorized to work in the United States. Visa sponsorship (for example: OPT, O-1, H-1B, J-1, etc.) is not available for this position.

Union Affiliation

This position is included in the bargaining unit represented by University Staff United, AFT Local 284, AFL-CIO, which represents Employees in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

A pre-employment background check must be conducted before a candidate may receive a firm offer of employment to a staff position at the University of Michigan.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Career Interest

Academic & Student Services
Academic/Administrative Ungraded
The Arts
University Staff United (USU)