Recruiter (Customer Service)

RGBSI; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

RGBSI is seeking a highly experienced Recruiter for the Service and Sales organization in Irvine, CA. This high-impact individual contributor will act as a talent advisor, bridging Service teams with Sales and Customer operations, and building a data-driven recruiting engine that elevates headcount plans into intelligent hiring strategies.

You will own end-to-end recruiting for high-volume commercial roles, run multi-channel sourcing (direct outreach, referrals, AI-enabled search), and coach

Qualifications

• 5–10+ years of full-cycle recruiting experience in high-growth environments.
• Proven success owning complex searches, influencing senior stakeholders, and shaping strategy for roles.
• Demonstrated ability to execute talent mapping and long-term nurture strategies for hard-to-fill passive talent.
• Experience using funnel metrics (pass-through rates, time-to-fill) to diagnose bottlenecks and influence hiring decisions.
• Proficiency with iCIMS ecosystems and a practical view of where AI/automation adds value to the recruiting process.
• Ability to prioritize and maintain high standards across multiple concurrent searches in a fast-paced environment.

Responsibilities

• Act as a partner to leaders across Commercial, turning headcount plans into prioritized hiring strategies and clear success profiles.
• Provide market and compensation insights for commercial talent to influence recruiting strategy and decisions.
• Lead intake and calibration sessions, mapping competencies to interview plans and coaching managers on evidence-based evaluation.
• Own end-to-end recruiting for high-volume roles—from initial brief and sourcing strategy to offer, close, and handoff.
• Execute multi-channel sourcing plans (direct outreach, referrals, and AI-enabled search) to generate pipelines for hard-to-fill commercial roles and locations.
• Facilitate debriefs and drive structured decision-making, ensuring a clear documentation of rationale and tradeoffs for every hire.
• Identify and remove process friction in the recruiter journey, simplifying scheduling and feedback loops to protect candidate experience.
• Leverage AI and ATS to automate manual tasks without eroding candidate quality or experience.
• Ensure every candidate receives a clear, respectful, and timely journey, acting as a brand ambassador for company's mission.

Skills

Full-cycle recruiting

Stakeholder influence

Talent mapping & nurture

Funnel metrics (time-to-fill)

iCIMS proficiency

Multi-search management

Job description

This is a Recruiter position for the Service and Sales organization, who is a high-impact individual contributor designed as a talent advisor, acting as the primary bridge between high-touch Service teams and our evolving Sales and Customer operations. Our Service and Sales professionals are the face of the brand; this Recruiter will deeply understand the unique competencies required for these customer-facing roles while translating complex headcount needs into high-velocity hiring strategies. As a Recruiter, you will establish a sophisticated, data-driven recruiting engine that moves beyond simple fulfillment, focusing instead on building a robust feedback loop with leadership to refine success profiles and interview standards. By leveraging AI-assisted sourcing and structured evaluation, this role will drive the expansion of our commercial footprint, ultimately ensuring that our market growth is fueled by the top 1% of talent in the industry.

Responsibilities

• Act as a partner to leaders across Commercial, turning headcount plans into prioritized hiring strategies and clear success profiles.
• Provide market and compensation insights for commercial talent to influence recruiting strategy and decisions.
• Lead intake and calibration sessions, mapping competencies to interview plans and coaching managers on evidence-based evaluation.
• Own end-to-end recruiting for high-volume roles—from initial brief and sourcing strategy to offer, close, and handoff.
• Execute multi-channel sourcing plans (direct outreach, referrals, and AI-enabled search) to generate pipelines for hard-to-fill commercial roles and locations.
• Facilitate debriefs and drive structured decision-making, ensuring a clear documentation of rationale and tradeoffs for every hire.
• Identify and remove process friction in the recruiter journey, simplifying scheduling and feedback loops to protect candidate experience.
• Leverage AI and ATS to automate manual tasks without eroding candidate quality or experience.
• Ensure every candidate receives a clear, respectful, and timely journey, acting as a brand ambassador for company's mission.

Qualifications

• 5–10+ years of full-cycle recruiting experience in high-growth environments, with a strong track record in Automotive Service, Sales, Customer Service, or Commercial operations.
• Proven success owning complex searches, influencing senior stakeholders, and shaping strategy for roles.
• Demonstrated ability to execute talent mapping and long-term nurture strategies for hard-to-fill passive talent.
• Experience using funnel metrics (pass-through rates, time-to-fill) to diagnose bottlenecks and influence hiring decisions.
• Proficiency with iCIMS ecosystems and a practical view of where AI/automation adds value to the recruiting process.
• Ability to prioritize and maintain high standards across multiple concurrent searches in a fast-paced environment.