Recreation Supervisor - Guest Services

Livonia; Livonia (MI); On-site; USD 48,000 - 57,000; Full time

Job summary

The City of Livonia seeks a Recreation Supervisor for Guest Services to lead a team and enhance customer satisfaction. Responsibilities include training staff, managing operations, and resolving issues to ensure a quality guest experience. The ideal candidate will demonstrate strong leadership and effective communication, contributing to a vibrant community recreational environment.

Benefits

Paid time off

Medical benefits

Dental and vision insurance

Life insurance

Defined contribution plan

Retirement health savings plan

Clothing voucher

Supplemental benefits

Qualifications

• High school diploma required, associate's or bachelor's degree preferred.
• Two years related experience or training, with strong leadership skills.
• Communication skills essential for effective customer interactions.

Responsibilities

• Oversee guest services and train staff on procedures.
• Manage schedules and ensure compliance with city policies.
• Respond to customer inquiries and resolve complaints.

Skills

Customer Service

Supervision

Communication

Education

High school diploma or equivalent

Associate degree from a two-year college

Bachelor’s degree from an accredited college

Tools

POS operations

CivicRec

MS Excel

Job description

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The City of Livonia is an Equal Opportunity Employer

SALARY INFORMATION

$48,401.60 - $56,409.60 Annually

• Starting Salary: $48,401.60
• After Six Months of Successful Employment: $49,441.60
• After One Year of Successful Employment: $50,252.80
• Maximum salary is achieved after three successful years of employment.
  
  

NOTE: Annual salary adjustments may also occur, based on collective bargaining agreements.

Job Responsibilities

Livonia Parks and Recreation is looking for a new Guest Services Supervisor to lead a team of high-performing part-time staff in delivering quality customer service and guest experience. This employee shall be available to the public and work a flexible schedule. This may include working evenings, weekends, and holidays. The Recreation Supervisor - Guest Services, will:

• Provide customer service by answering the telephone, voicemails, and emails, answering questions and providing information, and responding to customer complaints
• Supervise the guest services area by training staff on proper cash and registration procedures, preparing work schedules for employees, and auditing employees to ensure compliance with policies and procedures
• Effectively manage personnel that reinforces the City’s Core Values and philosophies through open communication, training, coaching, and counseling
• Manage all aspects of the selection, hiring, and education process and provide daily leadership for the guest service team
• Oversee CivicRec administration and compatibility and train appropriate staff on system use
• Provide technical support for registration software for customers and staff
• Assist with troubleshooting payment issues and membership issues in registration software
• Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, community groups, and the public
• Plan and implement Recreation Center Open House (one or two per year).
• Assist with the department’s special projects and special events
  
  

Minimum Qualifications And Application Process

By the closing date of this announcement, an applicant must:

• Be a citizen of the United States or resident alien with the right to work in the United States; and
• Have a high school diploma or its equivalent; and
• Have an associate degree or equivalent from a two year college or technical school; and at least two years related experience and/or training; or
• Possess a bachelor’s degree from an accredited college or university with one year of relevant work experience.
  
  

NOTE: Lifeguard certification, LGI, WSI, or Instructor Trainer is preferred.

PARTS OF EXAMINATION AND WEIGHTS

100% - Interview

NOTE: In the event the number of qualified applicants exceeds eight, an evaluation will be made of the applicants and the eight applicants with the most appropriate and responsible combination of experience and training will be invited to the Interview. Candidates must pass the Interview to be placed on the Eligible List.

Knowledge, Skills, And Abilities

Knowledge of and ability to use:

• POS operations, budgeting, and reporting using various applications such as CivicRec, MS Excel, etc.
  
  

Ability To

• Communicate effectively orally, and in writing.
  
  

Skill In

• Cash handling.
  
  

NOTE: At the time of appointment, applicants are required to pass a pre-employment medical examination conducted by a physician authorized by the City of Livonia.

PURPOSE: The purpose of this examination is to establish an eligible list to fill current, future, regular, and/or temporary vacancies.

HOW TO APPLY: Applications can be completed anytime online at www.governmentjobs.com/careers/livonia. If work experience and/or specific skills are listed as qualifications, it will be the responsibility of the applicant to describe their experience and/or skills sufficientlyintheEducationandWorkExperiencesectionsoftheapplicationsothatitmaybedetermined if they meet the stated qualifications. Applicants who do not comply will be disqualified from further consideration. Attachments or resumes are not accepted in place of completing the information requested on the official application. Applicants will be notified by e-mail of the next steps in the examination process.

PROBATIONARY PERIOD: Appointees must satisfactorily complete a six-month probationary period before the appointment will be considered regular.

The following is a brief overview of the benefits offered for this position. A new employee orientation will occur for each new, regular employee and will include detailed information about the benefit offerings.

PAID TIME OFF

Employees receive vacation and sick time based on their years of service. New employees accrue vacation and sick time at a rate of eight hours per month. Upon completion of the six-month probationary period, employees are also entitled to three personal business days each year.

There are thirteen paid holidays each calendar year: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Veteran’s Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.

Medical Benefits

Medical and prescription drug coverage is offered through Blue Cross Blue Shield of Michigan. An employee has the choice between three Community Blue PPO plans and pays a monthly premium determined annually during each open-enrollment period which is in January of each year. New employees are eligible for medical coverage the first of the month following 30 days of employment.

The City also allows full-time employees who have health insurance through another provider to opt out of the City’s medical coverage and receive $1,000 per year (paid monthly) in lieu of coverage.

DENTAL & VISION

Dental and vision insurance are also available for regular employees through Delta Dental and EyeMed, respectively. The employee pays a monthly premium determined annually during each open-enrollment period which is in January of each year. New employees are eligible for these insurances the first of the month following employment.

LIFE INSURANCE

The City covers the premium of a Life Insurance policy in the amount of one times the annual base salary plus $2,000.00 for full-time employees. Coverage begins the first of the month following 30 days of employment.

DEFINED CONTRIBUTION PLAN

The City offers a Defined Contribution (401a) plan which is currently administered by Empower Retirement. Employees contribute 4.5% with a contribution rate of 12% from the City. Contributions for new employees begin six months from the date of hire. The City’s contributions and earnings on those contributions are vested after four years of service.

Employees who wish to contribute more than 4.5% can open a Deferred Compensation (457) plan which is also administered by Empower Retirement.

RETIREMENT HEALTH SAVINGS PLAN

The City has established a Retirement Health Savings Plan for employees to assist with healthcare related costs in retirement. The Employee contributes 2% of their pay and the City contributes $90 per paycheck to this Plan. The City’s contributions and earnings on those contributions are vested after four years of service.

CLOTHING VOUCHER

Each regular, general employee who does not otherwise receive a clothing allowance and has completed the six-month probationary period is eligible for a $100 clothing voucher each fiscal year to purchase departmental-approved clothing.

Voluntary Supplemental Benefits

Employees are eligible to enroll in the City’s voluntary supplemental benefit program which offers accident, critical illness, hospital indemnity, and short-term disability coverage along with, identity theft protection and legal assistance.

01

Do you have an associate degree or equivalent from a two-year college or technical school; and at least two years related experience?

• Yes
• No
  
  

02

Do you you possess a bachelor's degree from an accredited college or university with one year of relevant work experience?

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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