Recreation Specialist – Welcome Team Services

City of Brooklyn Park; Minneapolis (MN); On-site; USD 22,000 - 34,000; Part time

Job summary

City of Brooklyn Park seeks a Specialist - Welcome Team Services to support front desk operations and community program delivery at Zanewood Recreation Center. You will assist with services, rentals, and data entry while ensuring a welcoming, safe environment for youth, teens and families.

The role is seasonal, with evening shifts and possible weekend hours; strong cash handling, communication, and de-escalation skills are essential.

Qualifications

• Requires interaction with the public and strong customer service skills.
• Cash handling experience and ability to manage money securely.
• Ability to work with youth, teens and diverse groups.
• Must be able to handle emergencies calmly and professionally.

Responsibilities

• Provide customer service and front desk support.
• Distribute community resources and information materials.
• Maintain order and safety; complete reports as needed.
• Assist senior staff and participate in staff meetings and trainings.
• Open/close facility and support rental groups; data entry and program evaluations.

Skills

Customer service

De-escalation

Effective communication

Diversity awareness

Teen engagement

Education

High school diploma or equivalent

Tools

Rec Trac

Job description

Position Summary

The award-winning Brooklyn Park Recreation and Parks Department is looking for highly motivated, team-oriented and enthusiastic individuals who have a desire to provide customer service and assistance with front desk operations; program/activity/user support; clerical support; custodial, building maintenance and security support. The Specialist - Welcome Team Services is a member of the Recreation and Parks staff team that works together to develop innovative service delivery methods and programs focused on quality partnerships, service to our community and achieving successful results for youth, teens and families. This position will work under the general supervision of the Recreation Program & Facility Coordinator. This individual must be able to work in an extremely fast paced work environment, with a desire to work in a highly diverse recreation center. Opportunities available in the early morning and late afternoon.

Application Deadline

The job posting will be open until filled. If you have interest in this position, it is highly recommended that you apply as soon as possible.

Essential Duties And Responsibilities

• Provide customer service and assistance with front desk operations
• Provide community resource materials
• Understand policies and procedures to ensure safe environment exists for all participants; maintain order, complete required reports
• Assist the Program Assistant II, III and/or Recreation Facility Coordinator with duties
• Attend all staff development /training programs and staff meetings
• Provide assistance to rental groups
• Check in participants at front desk
• Collect fees and secure money in safe
• Open and close facility
• Assist in data entry and program evaluations
• Promote programs to the community through City website, brochure, and other communications
• Other duties as assigned

Minimum And Desired Qualifications

Education

• High school diploma or equivalent

Experience

• 18 years of age or older
• Previous successful experience working with the public and providing customer service
• Cash handling experience
• Previous experience working with youth and teens

Knowledge, Skills and Abilities

• Ability to interact with teens in a caring, responsible and professional manner
• Ability to maturely respond to any emergency or incident that may arise
• Ability to communicate effectively and respond with tact and courtesy
• Ability to maintain order and security
• Ability to effectively work with youth, teens, adults and families
• Ability to make rational decisions based on established policy and procedure
• Ability to work independently and with minimal supervision
• Ability to relate and work effectively with people from diverse cultural, socioeconomic, racial and ethnic backgrounds
• Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction
• Embrace and engage in cultural shift toward Continuous Improvement

Desired Qualifications

• 21 years of age or older
• Coursework, classes or training leading to a college degree in Recreation, Education, Human Services, or related field
• Previous experience overseeing seasonal staff
• Experience tracking, data management, data entry
• Knowledge of and a thorough understanding of Teen Zone activity policies
• Knowledge of the facility, building and outdoor areas
• Two years' experience of cash handling experience
• Experience using Rec Trac scheduling software or registration software
• Experience working in a municipal or recreation facility
• Previous experience working with people from various cultural, socioeconomic, racial and ethnic backgrounds
• Fluency in Spanish, Hmong, Russian, Somali, Lao or Vietnamese

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully and safely perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to fully and safely perform the essential duties.

• This is a seasonal, non-benefited position that will work an an average of 15-38 hours per week. Works shifts are primarily in the evening hours Monday - Friday from 1pm-9pm and possible weekend shifts available between 9-7pm; may work daytime shifts during week
• Morning mix by Fusion program, 5:30am-10am.
• Office environment; exposure to computer screens; working closely with others, frequent interruptions
• Sitting or standing for prolonged periods of time; general manual dexterity; adequate hearing, vision and speech required
• Work with irate customers. Must have de-escalation skills and abilities

Background Check

The City has determined that a criminal background check and/or qualifications check are necessary for this job title. Applicants are required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Brooklyn Park

Brooklyn Park is a thriving northwestern suburb of Minneapolis and the sixth largest city in the state with over 86,000 residents and 30,000 jobs. As the 11th fastest growing city in Minnesota, the city has become even more vibrant because of our remarkable racial and cultural diversity. Sixty-four percent of residents are people of color, 22 percent are foreign-born, and more than a quarter speak a language other than English at home.

Department/Division

Recreation and Parks Department/Zanewood Recreation Center

Anticipated payrate

Anticipated payrate: $15.85 starting wage with no experience. With additional desired qualifications, pay is up to $24.60 per hour, depending on qualifications

Equal Opportunity

We welcome applications from all individuals, including (but not limited to): people of all abilities, persons of color, Veterans, LGBTQ+ and women. If you need these materials in an alternate format or if you have a disability-related need and need assistance with the application process, please contact Human Resources at either 763-493-8016 or via e-mail at [e-mail].

Benefits for Regular, full-time Employees (40 or more hours per week)

Vacation

• New employees generally earn 10 days of vacation per year
• Vacation accruals increase with longevity up to a maximum of 20 days per year

Sick Leave

• Sick leave is accrued at the rate of 12 days per year with unlimited accumulation

Holidays

• 12 paid holidays per year
• 1 floating holiday to be used any day in the year with supervisor approval

Health Insurance

• Employees may choose a health plan with an option to waive coverage if covered under another qualified plan
• The City contributes a portion to the cost of health insurance
• Available to City of Brooklyn Park employees working 30 or more hours per week

Dental Insurance

• Employees may choose between two dental plans with an option to waive coverage if covered under another qualified plan

Life Insurance

• The City provides term life insurance with an option for employees to purchase additional and dependent term life insurance at group rates

Disability Insurance

• Short-term disability insurance available at group rates
• Long-term disability insurance available at group rates

Retirement

• Public Employee's Retirement Association (PERA) pension plan (employer/employee contributions)
• Optional 457 pre-tax and post-tax (Roth) deferred compensation plans for tax-deferred retirement savings

Flexible Spending Accounts (FSA)

• Reimbursement account for health care and daycare expenses using pre-tax contributions

Employee Assistance Program (EAP)

• Employee Assistance Program provides confidential counseling and referral services

Fitness

• Free on-site fitness facilities; Wellness program and fitness classes offered

Direct Deposit (mandatory)

• Payroll checks are automatically deposited into designated account(s) on payday

Benefits for Regular, part-time Employees (20-29 hours per week)

• Sick and Vacation at a pro-rated rate
• Decreasing Life Insurance
• Flexible Spending Account(s)
• Deferred Compensation, if enrolled.

Seasonal/Temporary Employees

• Temporary, Seasonal, and non-benefited part-time employees earn one hour of Sick Leave for every 30 hours worked by an employee, up to a maximum of 48 hours of Sick Leave per year.

Benefits may differ based on union contracts for employees represented by a collective bargaining unit. This summary is for information only and is subject to change or revocation without notice. This summary shall not constitute a contract or guarantee, express or implied.