Recreation Specialist – Welcome Team Services

City of Brooklyn Park; Brooklyn Park (MN); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Seasonal position

Evening/Weekend shifts

Job summary

City of Brooklyn Park seeks a Welcome Team Services Specialist for the Recreation and Parks Department. The role focuses on front desk operations, customer service, and support for youth and families in a fast-paced center.

You will assist with program support, data entry, and promoting City activities while working a flexible schedule including evenings and weekends. Seasonal, non-benefited position with opportunities to engage diverse communities.

Qualifications

• Experience in serving the public and front desk operations.
• Ability to handle cash and collect fees securely.
• Strong communication and de-escalation skills are required.

Responsibilities

• Provide customer service at front desk and distribute community resources.
• Check in participants, collect fees, and secure money safely.
• Promote programs and assist rental groups as needed.
• Assist in data entry and program evaluations.
• Open/close facility and maintain a safe environment.

Skills

Customer service

Cash handling

Public interaction

Teamwork

Diversity engagement

Education

High school diploma or equivalent

Job description

The award-winning Brooklyn Park Recreation and Parks Department is looking for highly motivated, team-oriented and enthusiastic individuals who have a desire to provide customer service and assistance with front desk operations; program/activity/user support; clerical support; custodial, building maintenance and security support.

The Specialist - Welcome Team Services is a member of the Recreation and Parks staff team that works together to develop innovative service delivery methods and programs focused on quality partnerships, service to our community and achieving successful results for youth, teens and families. This position will work under the general supervision of the Recreation Program & Facility Coordinator. This individual must be able to work in an extremely fast paced work environment, with a desire to work in a highly diverse recreation center. Opportunities available in the early morning and late afternoon.

• Provide customer service and assistance with front desk operations
• Provide community resource materials
• Understand policies and procedures to ensure safe environment exists for all participants; maintain order, complete required reports
• Assist the Program Assistant II, III and/or Recreation Facility Coordinator with duties
• Attend all staff development /training programs and staff meetings
• Provide assistance to rental groups
• Check in participants at front desk
• Collect fees and secure money in safe
• Open and close facility
• Assist in data entry and program evaluations
• Promote programs to the community through City website, brochure, and other communications
• Other duties as assigned

Education

• High school diploma or equivalent

Experience

• 18 years of age or older
• Previous successful experience working with the public and providing customer service
• Cash handling experience
• Previous experience working with youth and teens

Knowledge, Skills and Abilities

• Ability to interact with teens in a caring, responsible and professional manner
• Ability to maturely respond to any emergency or incident that may arise
• Ability to communicate effectively and respond with tact and courtesy
• Ability to maintain order and security
• Ability to effectively work with youth, teens, adults and families
• Ability to make rational decisions based on established policy and procedure
• Ability to work independently and with minimal supervision
• Ability to relate and work effectively with people from diverse cultural, socioeconomic, racial and ethnic backgrounds
• Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction
• Embrace and engage in cultural shift toward Continuous Improvement

Desired Qualifications

• 21 years of age or older
• Coursework, classes or training leading to a college degree in Recreation, Education, Human Services, or related field
• Previous experience overseeing seasonal staff
• Experience tracking, data management, data entry
• Knowledge of and a thorough understanding of Teen Zone activity policies
• Knowledge of the facility, building and outdoor areas
• Two years' experience of cash handling experience
• Experience using Rec Trac scheduling software or registration software
• Experience working in a municipal or recreation facility
• Previous experience working with people from various cultural, socioeconomic, racial and ethnic backgrounds
• Fluency in Spanish, Hmong, Russian, Somali, Lao or Vietnamese

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully and safely perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to fully and safely perform the essential duties.

• This is a seasonal, non-benefited position that will work an an average of 15-38hours per week. Works shifts are primarily in the evening hours Monday - Friday from 1pm-9pm and possible weekend shifts available between 9-7pm; may work daytime shifts during week
• Morning mix by Fusion program, 5:30am-10am.
• Office environment; exposure to computer screens; working closely with others, frequent interruptions
• Sitting or standing for prolonged periods of time; general manual dexterity; adequate hearing, vision and speech required
• Work with irate customers. Must have de-escalation skills and abilities

Background Check

The City has determined that a criminal background check and/or qualifications check are necessary for this job title. Applicants are required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Brooklyn Park

is a thriving northwestern suburb of Minneapolis and the sixth largest city in the state with over 86,000 residents and 30,000 jobs. As the 11th fastest growing city in Minnesota, the city has become even more vibrant because of our remarkable racial and cultural diversity. Sixty-four percent of residents are people of color, 22 percent are foreign-born, and more than a quarter speak a language other than English at home.

Our Vision, Values and Goals

Department/Division

Recreation and Parks Department/Zanewood Recreation Center

Anticipated payrate:

$15.85 starting wage with no experience. With additional desired qualifications, pay is up to $24.60 per hour, depending on qualifications

We welcome applications from all individuals, including (but not limited to): people of all abilities, persons of color, Veterans, LGBTQ+ and women. If you need these materials in an alternate format or if you have a disability-related need and need assistance with the application process, please contact Human Resources at either 763-493-8016 or via e‑mail at [e-mail].