Recreation Attendant - Guest Experience & Safety

Massanutten Resort; Virginia (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Massanutten Resort in the United States is seeking team members to support guests in daily activities, handle equipment rentals, and ensure safe, enjoyable experiences across resort amenities. The role emphasizes strong customer service, clear communication, and professional appearance.

Ideal candidates are 16 or older, reliable, and able to work weekdays, weekends, holidays, and some weeknights. The position offers opportunities to interact with guests and support event operations while

Qualifications

• Must be at least 16 years of age.
• Friendly, outgoing, reliable and punctual.
• Professional appearance and attitude at all times.
• Knowledge of basic math; ability to handle money with accuracy.
• Requires good communications skills; capacity to understand/follow oral and written orders.
• Strong problem-solving skills.
• Self-motivated with the ability to work with or without supervision.
• Available to work a combination of weekdays, weekend, holidays and occasional weeknights.
• Ability to react calmly and effectively in emergency situations.

Responsibilities

• Perform tasks as directed by the on duty shift supervisor, Assistant Recreation Director, or Recreation Director.
• Assist in running daily activities, special events, sports tournaments, and other projects as needed; some events may require working outside for long periods.
• Assist guests in signing up for classes.
• Assist guests in rental of equipment at location scheduled.
• Ensure guests are properly fill out liability forms needed to participate in activities.
• Ability to enforce safety rules for facilities and activities.
• Interact in a professional and courteous manner while supervising youth and adults participating in activities.
• Receiving and resolving guest complaints.
• Handling patronage statistics.
• Handling money and making correct change for rentals.
• Maintain equipment.
• Handle minor maintenance issues as they arise at the facility.
• Assist in maintaining cleanliness of the resort amenities and facilities as needed.
• Performs other duties as requested.

Skills

Customer service

Communication

Professional appearance

Money handling

Teamwork

Problem solving

Reliability

Punctuality

Emergency response

Job description

Massanutten Resort in the United States is seeking team members to support guests in daily activities, handle equipment rentals, and ensure safe, enjoyable experiences across resort amenities. The role emphasizes strong customer service, clear communication, and professional appearance.

Ideal candidates are 16 or older, reliable, and able to work weekdays, weekends, holidays, and some weeknights. The position offers opportunities to interact with guests and support event operations while