Recovery Support Navigator: Guide Patients to Care & Resources

Boston Medical Center (BMC); Boston (MA); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Boston Medical Center is seeking a Recovery Support Navigator to provide care management and navigation to patients entering substance use treatment. The role supports establishing care, coordinating referrals to primary care, withdrawal management, and therapy, while helping patients navigate insurance issues.

As part of Project ASSERT, you will document encounters in the EMR, screen for substance use, arrange outpatient visits, and collaborate with a multidisciplinary team.

Qualificações

• Bachelor’s degree (or equivalent) preferred.
• Degree in social work, psychology or related human services field is highly preferred.
• Associate's degree (or equivalent combination of formal education and experience in community health) plus a minimum of 1 - 2 years in healthcare is preferred.

Responsabilidades

• Documentation in the electronic medical record and billing for services.
• Screen patients for substance use using TAPs and other screeners to determine level of care.
• Recovery Support Navigators provide care management and navigation support to engage patients in care and help them access treatment services and community resources.
• RSN assist members in locating and establishing substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while navigating insurance issues.
• Monitors patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.
• Assists with scheduling outpatient visits and follow-up as needed.
• Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed.
• Develops and maintains strong relationships with the community and resources to ensure patient access.
• Collaborates and coordinates with multi-disciplinary health care team members to promote positive prevention, harm reduction.
• Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.
• Bills appropriately for each patient encounter.
• Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and other records and reports within required time frames.
• Provides other administrative and special project assistance as required or assigned.
• Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
• Maintains competency in areas of responsibility to ensure quality of care
• Maintains strict protocols of all confidential or sensitive information
• Attends hospital required and relevant training sessions or activities.
• Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals.
• Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions.
• Performs other duties assigned or as necessary.

Conhecimentos

Care coordination

Care management

Communication

Multicultural sensitivity

Empathy

Computer skills

Formação académica

Bachelor's degree (or equivalent)

Degree in social work, psychology or related field

Ferramentas

Electronic Medical Record (EMR)

Descrição da oferta de emprego

Boston Medical Center is seeking a Recovery Support Navigator to provide care management and navigation to patients entering substance use treatment. The role supports establishing care, coordinating referrals to primary care, withdrawal management, and therapy, while helping patients navigate insurance issues.

As part of Project ASSERT, you will document encounters in the EMR, screen for substance use, arrange outpatient visits, and collaborate with a multidisciplinary team.